Delivery Manager

This role is about owning accounts — not just managing them.

As a Delivery Manager at Speed & Function, you are the bridge between what our clients need and what our teams deliver. You hold the full picture of each account: the relationships, the strategy, the processes, and the people. You work proactively where others are reactive, and you bring clarity where things tend to get complicated.

You work closely with the Head of Department, Project Managers, and engineering teams — but the accountability for how an account grows, how a client feels, and whether delivery runs smoothly sits with you.

This role exists because S&F is growing, and growth without dedicated account ownership leads to burnout, reactive work, and missed opportunities.

• Be the primary point of contact for client stakeholders — from day-to-day interactions to strategic conversations

• Run regular business development and account review calls, and make sure what is discussed is actually implemented

• Maintain a deep understanding of each client's business, goals, constraints, and internal dynamics

• Build trust with management-level stakeholders on the client side and know when to engage at different levels

• Proactively identify opportunities to deepen the partnership or expand the scope of work

• Own account strategy: know where the account is, where it needs to go, and how to get there

• Lead pre-sale conversations, scoping discussions, and proposals — with real thinking behind them, not templates

• Identify up-sell and cross-sell opportunities based on genuine understanding of client needs

• Collaborate with Sales and Finance on commercial framing and budget discussions

• Represent S&F credibly in negotiations with both technical and business stakeholders

• Stay close to delivery realities on your accounts without micromanaging PMs or teams

• Identify risks early and act before they escalate

• Be the first escalation point for both the client and the team when something goes wrong

• Review delivery processes and propose improvements when something is not working

• Support PMs with context, stakeholder management, and escalation paths

• Ensure teams always know where to bring a problem, an idea, or a concern

• Help teams understand client priorities — and help clients understand team constraints

• Continuously research the client's market, business model, and competitive context

• Maintain a living account strategy document that reflects what you know and where you are going

• Surface insights from delivery, client feedback, and team dynamics to inform what S&F does next

• Takes full responsibility for what happens on an account — no "that's not my part"

• Drives the account forward without being pushed

• Knows the account inside out: people, business, dynamics, history

• Builds genuine trust with client stakeholders at multiple levels

• Communicates clearly, honestly, and with appropriate depth for the audience

• Manages expectations without being sycophantic or evasive

• Knows when to push back on clients and does so constructively

• Understands SDLC well enough to have meaningful conversations about delivery

• Can explain why a process is built a certain way — and spot when it is not working

• Does not need to be the most technical person in the room, but cannot be out of depth on delivery topics

• Identifies gaps and acts on them without being asked

• Comfortable working in ambiguity without needing everything defined in advance

• Brings ideas, hypotheses, and proposals — not just status updates

• Connects S&F strategy, client strategy, and account-level execution into one coherent direction

• Thinks about where an account is going, not just where it is today

• Builds and maintains account strategies that hold up to scrutiny

• Excellent spoken and written English — C1 is a hard minimum

• Adapts tone and depth depending on the audience: CTO, engineer, or PM

• Documents decisions and strategies clearly so context is not lost when things change

• Comfortable when the situation changes unexpectedly — and it will

• Makes reasonable decisions with the information available and adjusts as more comes in

• Does not freeze or over-escalate when something is unclear

• 5+ years of relevant experience in IT service delivery, account management, or client partnership — specifically in IT / software development companies

• Proven experience managing client relationships at a management level, not just executing requests

• Experience with pre-sales, scoping, and proposal preparation

• Track record of managing multiple accounts simultaneously

• Familiarity with Agile / SDLC environments and engineering team dynamics

• Experience in a remote, distributed team is a strong plus

• C1 English — firm requirement for this role

This is not a role where you relay messages between clients and teams. You are the one making things happen — building relationships, shaping strategy, and owning outcomes. The accounts you take on will grow or stagnate based on what you do with them.

You will be joining a Deliberately Developmental Organization, where growth is not a perk or a talking point — it is built into how we work every day.

It is a place for someone who wants ownership, breadth, and real impact — and who is ready to operate in an environment where not everything is defined in advance.

• Recruiting interview — initial conversation about background, motivation, fit

• Tech interview — 60 min

• Interview with Head of the Department — 60 min

• Interview with Founder — 60 min