Support Analyst (Customer Service)

United KingdomFull Timemid

OtherSupport Analyst

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Quick Summary

Overview

Team: Client Success Location: London or Manchester, UK Flexible working: We ask that team members commit 10-20% of their time to be in-office, flexible to them. Hours/Status: Full-time, 37.5 hours a week (flexible hours and working options welcomed - please state this in your application).

Technical Tools

OtherSupport Analyst

Team: Client Success
Location: London or Manchester, UK
Flexible working: We ask that team members commit 10-20% of their time to be in-office, flexible to them.
Hours/Status: Full-time, 37.5 hours a week (flexible hours and working options welcomed - please state this in your application).
- Regular hours are usually 9am-5pm or 10am-6pm, Monday-Friday.
- Out-of-hours work is required on a rota basis, 9am-9pm Monday-Sunday (see below for more information).
Salary: £28,500 - £34,000 annually, based on location and experience.

The role
We’re looking for someone who is excited by the chance to change the way that people in the arts and entertainment sector use data and software - for the better. You’ll be spending your time navigating incoming client calls and emails, solving problems and finding bespoke and best practice solutions to help clients get the most out of their data and the Spektrix CRM. You will be part of a delivery team who together hold the accountability of managing the success of our clients - specifically through responding to support tickets and calls, prioritising effectively to ensure clients get the very best service and outcomes.

Support Analysts help Spektrix clients to find solutions to problems, analyse their data, and turn their ideas into practice with tools the system provides. We love our system and we want our users to love it too. Your job is to get them there and keep them there by putting the Spektrix tools to their best use and thinking about data-oriented, smart, and innovative solutions.