We describe our team as "Spreedlings": diverse, forward-thinking, and driven by a shared belief that a more open payments ecosystem benefits everyone. The company operates with a culture built on transparency, courageous collaboration, and self-driven leadership. The team values simplicity in both product and process, and approaches problem-solving with genuine curiosity.
About the Role:
As the Director, Account Management, you’ll lead and grow our global Account Management team through Spreedly’s next exciting phase. If you’re a people-first leader who loves coaching AMs, driving operational excellence, and growing existing customer revenue in B2B SaaS, we’d like to hear from you.
You'll join Spreedly’s post‑sales leadership team and manage the Account Management team across SMB, Mid‑Market, and Enterprise segments. You will be responsible for building and executing a cohesive strategy for how we grow and retain a ~$40M+ book of business, while ensuring your team consistently delivers an excellent customer experience and meets assigned NRR and expansion targets.
The ideal candidate has experience leading account managers or existing‑business sellers, including enterprise accounts, and is comfortable balancing strategy, operations, and hands‑on deal work. You can operate independently with limited day‑to‑day oversight, and you thrive in environments with significant organizational change and growth. You are skilled at forecasting, running disciplined operating rhythms, and coaching AMs on whitespace, negotiation, and complex deal management. You enjoy digging into customer business models, helping your team quantify value, and building scalable processes that enable your AMs to grow their books year over year.
Lead, coach, and develop a team of Account Managers across SMB, Mid-Market, and Enterprise segments
Own team forecasting, pipeline health, and reporting to ensure predictable performance against NRR goals
Build and refine operating rhythms for the team, including 1:1s, deal reviews, and performance management
Partner with Sales, Product, Marketing, and Customer Success to develop and execute segment and whitespace strategies
Drive deal strategy and execution with the team, including proposal development, negotiation guidance, and expansion planning
Create and standardize tools, templates, and playbooks that elevate how the team engages customers
Serve as a senior escalation point for strategic and global accounts and ensure a best-in-class customer experience
Hire, onboard, and grow talent within the Account Management organization, including developing team leads and future managers
Navigate and champion organizational change, helping the team adapt as Spreedly scales and evolves
Travel up to 20% of the time, including internationally, to support customer relationships and team needs
5+ years of total experience in Account Management and/or Customer Success
3+ years of experience managing a team of account managers or existing business sellers, including enterprise segment exposure
Industry experience with PSPs, payment orchestration, or payment platforms
Aptitude for technology and ability to communicate and work effectively with highly technical customers and internal stakeholders
Demonstrated success managing and growing a multimillion-dollar book of business, with a strong understanding of NRR and expansion dynamics
Proven experience working with international/global customers and navigating complex, multi-stakeholder organizations
Strong operational rigor, including forecasting, pipeline management, and running effective team cadences (1:1s, QBRs, and deal reviews)
Superior verbal and written communication skills, with the ability to influence up, down, and across the organization
Ability to operate autonomously in a dynamic, fast-paced, and evolving environment, maintaining a positive, solutions-oriented attitude
Experience with consumption-based or API-first SaaS models and managing high-retention outcomes.
Demonstrated success during high-growth scaling periods ($20M–$100M ARR)
Competitive salary + Equity
Group Life Insurance and Disability Coverage
Medical, Vision, and Dental coverage
Pension contribution
Open Paid Time Off policy
Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
$1,ooo professional development stipend
Access to company-paid professional coaching service
Visits to HQ in Durham, North Carolina for remote employees
Québec · Montréal · MontréalFull-timeexecutive
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