Customer Success Specialist EU, Mandarin Speaking

Spreetail is looking for a detail-oriented and proactive Customer Success Specialist to support our Account Management Team in delivering exceptional customer experiences and driving performance. In this role, you’ll handle day-to-day operations such as order management, delivery coordination, returns and reships, and maintaining customer data, while also serving as a key point of contact for escalations from platform partners. 

Provide day-to-day support to the Account Management Team, helping the team meet individual and collective performance targets. 

Support of daily operations: Coordination of delivery dates, Handling of complaints and Return & Reship requests, Maintenance of existing customer relationships and master data, Order entry and order management 

Effective communication and coordination between various internal and external stakeholders to ensure that customer requirements are met. 

Act as a point of contact for customer service escalations from key platform service brand partners, ensuring timely and high-quality issue resolution. 

Identify process gaps within the team and help develop and implement initiatives to improve service quality continuously.