Customer Success Specialist EU, Mandarin Speaking

United Kingdom·LondonRemoteFull-Timemid

Customer SuccessCustomer Success Specialist

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Quick Summary

Overview

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs.

Technical Tools

Customer SuccessCustomer Success Specialist

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.

Spreetail is looking for a detail-oriented and proactive Customer Success Specialist to support our Account Management Team in delivering exceptional customer experiences and driving performance. In this role, you’ll handle day-to-day operations such as order management, delivery coordination, returns and reships, and maintaining customer data, while also serving as a key point of contact for escalations from platform partners.

Provide day-to-day support to the Account Management Team, helping the team meet individual and collective performance targets.

Support of daily operations: Coordination of delivery dates, Handling of complaints and Return & Reship requests, Maintenance of existing customer relationships and master data, Order entry and order management

Effective communication and coordination between various internal and external stakeholders to ensure that customer requirements are met.

Act as a point of contact for customer service escalations from key platform service brand partners, ensuring timely and high-quality issue resolution.

Identify process gaps within the team and help develop and implement initiatives to improve service quality continuously.

Experience in strategic operations, outbound/inbound transportation, fulfillment operations

Communicate fluently in both Mandarin and English (written and spoken) to effectively engage with partners and internal stakeholders.

Collaborate cross-functionally to drive results, ensure alignment, and hold team members accountable for performance.

Proactively identify business opportunities and independently drive initiatives that improve performance and outcomes.

Apply strong attention to detail and analytical skills to interpret data accurately and inform decision-making.

Thrive in a fast-paced environment by staying highly organized, adapting quickly to change, influencing others, and managing multiple priorities effectively.

Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to careers@spreetail.com directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent.

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Location & Eligibility

Where is the job

London, United Kingdom

Remote within one country

Who can apply

Listing Details

Posted: June 18, 2026
First seen: June 18, 2026
Last seen: July 30, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 76%
Scored at: June 18, 2026

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Spreetail

lever

Spreetail is an ecommerce growth partner that accelerates brands and channels to compete for tomorrow's ecommerce customer by purchasing, marketing, and fulfilling products across a vast network of online marketplaces.

Employees

3k+

Founded

2006

Domain

Jobs

External application · ~5 min on Spreetail's site

Please let Spreetail know you found this job on Jobera.