Data Analyst II, Customer Reporting

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We are looking for a customer-centric and detail-oriented Data Analyst II to join the Customer Reporting team. Reporting to the Director of Data Science and partnering with Product and Customer Success, you will be responsible for delivering custom and standard reporting that demonstrates the impact of Spring Health to its customers. You will collaborate closely with Customer Success and Subject Matter Experts to refine Spring’s storytelling strategy and data artifacts. This role is expected to support a combination of ad hoc requests and dashboard development.

This is a full-time, hybrid role based in Spring’s San Francisco hub at 2 Embarcadero Center, with an expectation to be in the office 2 to 3 days per week. Periodic travel of up to 25% is expected for team collaboration and company events. If you are passionate about using data to create meaningful impact and thrive in a dynamic, customer-focused environment, we would love to hear from you.

• →Delivering analyses and dashboards to customers and internal stakeholders they need to tell compelling stories about Spring Health’s impact
• →Diving into different data sources, quickly building expertise on what is possible, and developing creative solutions based on your stakeholder’s needs
• →Developing a deep understanding of our products and how we tell the story of their impact to customers
• →Collaborate with Product to inform how we evolve our customer data story and expand our standard suite of reporting
• →Surface opportunities to automate and scale commonly requested reports and data sets
• →Become an expert working with our data stack including Snowflake, Looker, dbt, and Hex

• Customers and internal stakeholders are highly satisfied with the quality of work produced
• Customers and internal stakeholders trust the data provided to them; reports and data sets are reviewed for data consistency and data quality
• Requests are completed in a timely manner while still prioritizing a high standard of quality
• Bring ideas forward that can reduce the amount of time spent manually pulling data to inform decisions
• Dashboards and analyses deliver ongoing value to stakeholders 

• You are strong with SQL and are able to effectively query data across many sources
• You have 3+ years of working experience working with data, data visualization, and dashboarding tools (e.g., Looker, PowerBI, Tableau, etc.)
• Strong analytical skills and a keen eye for detail
• You focus on impact, finding the things you can deliver that deliver the most value for your stakeholders
• You have exceptional communication skills, are comfortable explaining technical concepts to a non-technical audience
• You are humble, highly motivated, and thrive in fast-paced environments
• You have a passion for successfully navigating ambiguous problem areas and learning new approaches
• Prior experience with R is nice to have
• Prior experience with dbt is nice to have
• You are passionate about changing the face of mental health care, and Spring Health’s mission to remove all barriers to mental health resonates with you
• Ability to travel periodically (<25%)

The target base salary range for this position is $125,000 - $142,000, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.