Senior Customer Success Manager

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

We are hiring a full time Senior Customer Success Manager to join our team, reporting directly to the Senior Manager of Customer Success. In this role, you will be asked to take ownership of your enterprise book of business, building impactful relationships and showing the value in their mental health solution with day to day points of contacts as well as economic buyers.
This is a full time position that is fully remote. Please note there will be a travel component for both client facing travel as well as internal related events.

• →Serve as the product expert and mental health advocate for an enterprise book of business.
• →Develop and maintain positive working relationships with multiple customers and consultants. 
• →Consistently demonstrate Spring Health’s value proposition and link to customer’s defined success metrics. 
• →Own the full customer lifecycle from implementations to engagement strategies to contract renewals. 
• →Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations. 
• →Work cross-functionally to provide key customer feedback and process improvements. 
• →Provide sales support as needed.

• Grow Pipeline: Add new opportunities through discovery with customers and/or consultants
• Meet Revenue Goals: Achieve or exceed annual revenue targets by leveraging internal Subject Matter Experts, consultants and fellow Customer Success team members
• Build Advocacy: Develop multithreaded relationships within your book of business 
• Educate: Bring ideas on best approaches for engagement tactics based on a customers demographics or painpoints   
• Collaborate Effectively: Work seamlessly with cross-functional teams to foster shared success.

• You have a minimum of 5 years experience in account management, customer success, implementation or healthcare management. 
• You have experience in upselling and retaining customers to drive additional revenue. 
• You have experience using SaaS-based solutions and platforms. 
• You have experience owning the life cycle contract renewals. 
• You have experience using data visualization and reconciliation techniques to present key findings and customer satisfaction. 
• You have a deep passion to transform the U.S. healthcare system, especially mental health. 
• You have the willingness and ability to travel as needed (approx. 15%). 
• You have a Bachelor’s degree or higher, preferred.

The target base salary range for this position is $106,400 - $131,000, and is part of a competitive total rewards package including RSU options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.