VP, Center of Excellence

With our Center of Excellence (CoE) in place and a strong foundation already built, we are seeking a senior leader who can elevate our capabilities and deepen expertise across three distinct stakeholder groups: the SpryPoint team, our growing system integrator ecosystem, and our clients.

This role reports to our Chief Customer Officer and leads a team of approximately 8-10 across two core functions: Learning & Development and Training & Enablement. This leader will step into an established and functioning organization, gain a deep understanding of the full stakeholder ecosystem, and elevate the CoE to best-in-class enablement excellence. The foundation is already in place — this role is focused on refinement, operational scale, and sophistication rather than reinvention.

The CoE exists to strengthen how we enable our people, partners, and clients with the knowledge, skills, and best practices needed to drive consistent, high-quality outcomes across the customer journey. Success in this role requires a leader who can influence, align, and collaborate effectively at the most senior levels of the organization — someone who earns trust through results and brings others along through vision.

This is a high-visibility, high-impact leadership role with executive sponsorship and cross-functional alignment at the ELT and Board level.

The perfect opportunity for a leader who excels at scaling capability, elevating performance systems, and turning strong foundations into truly exceptional enablement functions that drive measurable impact across clients, partners, and internal teams.

This is a hybrid role based out of our Atlanta, GA office. We expect a minimum of three days per week in office -- candidates must be located in the Atlanta area and be comfortable with a hybrid working arrangement.

The mandate of this role is to evolve the CoE into a more strategic, scalable, and insight-led enablement function that strengthens performance across internal teams, SI partners, and clients.

This function oversees the strategy, governance, and evolution of all structured learning, certification, and enablement programs across internal teams, SI partners, and clients.

This role leads a multi-disciplinary enablement organization, including an L&D Manager and a specialized team focused on business process improvement, knowledge management, and operational excellence, as well as the establishment and ongoing evolution of a formal certification program for clients and SI partners.

This role plays a critical cross-functional leadership and alignment function across delivery practices, organizational priorities, and stakeholder groups. Success requires the ability to influence without authority, build trusted relationships, and drive alignment across all levels of the organization — from front-line teams through SVP, ELT, and Board stakeholders.