Concierge Assocate

SPS Global is seeking a polished and service-oriented Concierge to serve as the first point of contact for clients, guests, and vendors. This role is critical in delivering a professional, welcoming, and efficient front desk experience while maintaining the highest standards of customer service.

The ideal candidate is engaging, resourceful, and confident, with a strong ability to create positive first impressions and provide seamless support across front desk and office services functions.

As the first face of SPS offices, the Concierge plays a key role in shaping the workplace experience for all visitors and employees. This position ensures a high-quality lobby and front desk experience by providing prompt, courteous, and efficient service while maintaining a professional environment.

The Concierge supports both reception and office services functions, ensuring smooth day-to-day operations and a consistent 5-star service experience.

Reports To:
Client Services Supervisor, Client Services Manager, or equivalent leadership

• Greet guests, clients, and vendors in a professional and welcoming manner
• Check in visitors and create guest passes in accordance with security procedures
• Maintain a polished and organized front desk and lobby environment
• Assist clients with escorting guests as needed

• Answer incoming calls and direct them to the appropriate departments
• Respond to inquiries with professionalism and efficiency
• Provide clear and helpful information to visitors and employees

• Provide general office services support as needed
• Assist with administrative and workplace tasks to support daily operations
• Maintain a high level of service across all touchpoints

• High School Diploma or equivalent
• Strong customer service and communication skills
• Professional appearance and demeanor
• Ability to multitask and manage a fast-paced front desk environment
• Strong organizational and interpersonal skills

• Experience in reception, concierge, hospitality, or customer-facing roles
• Experience working in a corporate or professional office environment

• Customer-first mindset with a strong focus on service excellence
• Confident, engaging, and professional demeanor
• Strong verbal and written communication skills
• Resourcefulness and problem-solving ability
• Ability to remain calm and composed under pressure
• Attention to detail and organizational skills

• Ability to sit, stand, and walk for extended periods
• Manual dexterity for operating phones and office equipment

Travel:
None or negligible