EUC Desktop Engineer (ID:3480)

As a EUC Desktop Engineer, you will: Provide L2–L3 end-user support for Windows, macOS, mobile devices, and virtual desktops. Troubleshoot and resolve hardware, OS, application, and network-related issues efficiently. Perform OS deployment, image management, and device provisioning for desktops and laptops. Manage endpoint devices using tools such as SCCM, Intune, Autopilot, JAMF, or similar MDM solutions. Handle patching, updates, and compliance across all endpoint devices. Package, test, and deploy applications using SCCM/Intune or other software distribution tools. Manage EUC infrastructure, including printers, VPNs, collaboration tools, and unified communication devices. Support VDI environments such as Citrix or VMware . Monitor and maintain endpoint security tools (AV, EDR, DLP). Maintain IT asset inventory, hardware refresh cycles, and license management. Create and update SOPs, knowledge articles, and troubleshooting documentation. Ensure adherence to security and compliance policies (MFA, encryption, access controls). What You Bring to the Table: 6–8 years of experience in EUC / Desktop Engineering or End-User Computing support. Strong hands-on experience with Windows 10/11, macOS, Office 365, and endpoint management. Expertise in SCCM, Intune, Autopilot, GPO, WSUS, or similar tools. Working knowledge of Azure AD, OneDrive, and Microsoft Teams. Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN). Experience with endpoint security and compliance tools. Hands-on hardware troubleshooting experience with Dell, HP, Lenovo, or equivalent vendors. Bachelor’s degree in IT / Computer Science or equivalent practical experience. Preferred certifications: Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL v4 Foundation and CompTIA A+ / Network+ You should possess the ability to: Deliver a high-quality end-user experience with a strong customer-service mindset. Analyze problems and provide quick, effective, and permanent solutions. Prioritize and manage multiple incidents and service requests simultaneously. Maintain accuracy in documentation, asset tracking, and compliance reporting. What We Bring to the Table: A technically challenging role focused on enterprise-level EUC and endpoint environments. Exposure to modern workplace technologies, cloud-based device management, and security frameworks. Opportunities to work with advanced endpoint tools, VDI platforms, and security solutions. A structured environment that values process, documentation, and continuous improvement. Let’s Connect Want to discuss this opportunity in more detail? Feel free to reach out. Recruiter: Vincee Venkatraman Phone: +31 20 369 0609 ; Extn :141 Email: vincee.v@stafide.nl LinkedIn:https://www.linkedin.com/in/vincee-venkatraman-aa5a24293/