ServiceNow - Implementation Consultant (ID: 3360)

As an ServiceNow – Implementation Consultant, you will: Facilitate workshops to design and refine business processes related to incident management and asset data management. Gather business requirements and translate them into clear deliverables for the development team. Manage and maintain the product backlog in close collaboration with technical consultants and business stakeholders. Organize and lead user group sessions for reviews, feedback, testing, and pilots. Guide the setup of authorization matrices and ensure proper role-based access rights. Support the development team in preparing required software documentation. Design training plans and coordinate training sessions for both end users and IT support organizations. Contribute to implementation planning, including go-live strategy, migration plans, delivery documentation, and hypercare activities. Serve as a point of contact during go-live and the hypercare phase. Support additional projects such as dashboarding, phasing out legacy systems, and fallback planning. What you bring: 5–8 years of professional work experience, including at least 3 years of proven experience with IT transitions in large organizations. A completed bachelor’s or master’s degree in Business Administration, Organizational Sciences, Communication, Information Technology, or a related field. Practical experience with ServiceNow or similar service management tools. Excellent command of Dutch and English, both spoken and written. You have the skills to: Build strong connections with both IT and business stakeholders through clear and effective communication. Work structured and detail-oriented, while balancing multiple priorities. Act in a customer-focused way: listen, engage, and translate needs into solutions. Demonstrate organizational awareness and align IT changes with broader business objectives. Analyze complex problems and provide careful, well-considered solutions. Deliver results under pressure while maintaining strong teamwork and collaboration. What we offer: The opportunity to contribute to large-scale IT transformation projects with visible impact on the organization. A collaborative, multidisciplinary project environment with program managers, consultants, designers, and engineers. A dynamic role with freedom, variety, and the chance to further develop both technical and business consulting skills. A culture based on openness, reliability, results-orientation, and progress. Let’s Connect Want to discuss this opportunity in more detail? Feel free to reach out: Recruiter: Hari Sankar R Phone: +31 20 369 0609 ; Extn : 132 Email: harisankar.r@stafide.nl LinkedIn: https://www.linkedin.com/in/harisankar753/