Senior Business Analyst

KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries.

Global Atlantic Financial Group is a leading insurance company meeting the retirement and life insurance needs of individuals and institutions. With a strong financial foundation and risk and investment management expertise, the company delivers tailored solutions to create more secure financial futures. The company's performance has been driven by its culture and core values focused on integrity, teamwork, and the importance of building long-term client relationships. Global Atlantic is a wholly owned subsidiary of KKR, a leading global investment firm. Through its relationship, the company leverages KKR's investment capabilities, scale and access to capital markets to enhance the value it offers clients. KKR's parent company is KKR & Co. Inc. (NYSE: KKR).

The Global Atlantic Insurance Operations team is looking for a Senior Business Systems Analyst to lead cross-functional analysis and activities which inform both strategic change and operational processes throughout the company.  The right person for this role has excellent analytical abilities, has a demonstrated ability to apply analytics to solve business problems and identify opportunities, and has a strong understanding of business strategy, operations and KPI development.

Global Atlantic is seeking a candidate to join the Insurance Operations Print & e-Delivery Strategy team to support the building out of a center of excellence for all policy print, policy statements, correspondence and eDelivery.

Responsibilities include, but are not limited to:

• Support the Insurance Operations strategy for delivering a modern, market-leading experience with correspondence through both mail and e-delivery formats
• Collaborate with Print third-party service providers and internal business partners to optimize efficiency and scale across Insurance Operations while reducing risk and expenses
• Creation and submission of adhoc mailing requests
• Participate in the establishment of policies, procedures and strategies related to the efficient administration of policy print, anniversary statements and policy confirmations
• Analyzes system problems impacting print and develops recommendations to solve
• Analyzes customer impact of print problems impacting business processes and develops and implements recommendations for remediation and customer communication
• Maintain comprehensive documentation of validation audits and results
• Participate in projects to define and document validation requirements
• Maintain and develop validation plans for product launches, product changes and inforce business

• Bachelor’s degree and at least three (3+) years of business systems analysis experience in Insurance business with an Annuity and/or Preneed subject matter expertise in new business or policy administration
• Strong computer skills, including MS Excel, AI, Adobe Acrobat, Query tools, XML editor and data warehouse a plus
• Strong analytical skills including the ability to quantify impacts and synthesize data from multiple sources
• Ability to elicit detailed functional and non-functional requirements from key stakeholders
• Experience with business modeling or process mapping
• Experience handling adhoc mailings and mail file data scrubbing
• Demonstrated self-starter and effective individual contributor
• Strong organization and interpersonal skills
• Agile experience is preferred.  Scrum master or Product Owner experience is a plus
• Ability to excel and lead in a fast-paced environment while taking on diverse responsibilities
• Ability to understand, document and effectively communicate up and downstream systems and process impacts
• Excellent communication skills, work ethic and a high level of personal integrity and accountability
• Proven ability to successfully handle competing priorities and multiple deliverables
• Experience working with external vendors and outsourced business models is a plus
• This position is not eligible for visa sponsorship now or in the future.

At Global Atlantic, you will enjoy a highly competitive compensation and benefits package, with a focus on pay equity and flexibility. We are proud to support work/life balance with flexible work arrangements that meet individual and business needs. A casual dress code, above-average paid time off, parental, and military leave, adoption assistance and tuition reimbursement are just a few of the extra perks that make Global Atlantic a great place to work. We strive to foster a culture of total well-being through community outreach and charitable giving programs. In Hartford, we actively partner with the Boys and Girls Club of Hartford, Habitat for Humanity, Gifts of Love, and the CT Humane Society.  Social platforms provide an environment to collaborate with others and participate in friendly competitions towards achieving physical, emotional, and financial well-being. Our highly competitive health, retirement, life, and disability plans can be tailored to best suit your needs and those of your whole family. 

Global Atlantic is committed to creating an inclusive environment where everyone feels like they can meaningfully contribute to our success. We are proud to be an equal opportunity employer, and we do not discriminate in employment on any basis that is prohibited by federal, state, or local laws. We encourage qualified applicants from all demographics to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.