Front Desk Supervisor

Description

Are you passionate about the hospitality industry and eager to make a real impact? StepStone Hospitality is looking for a dynamic Front Desk Supervisor to support our DoubleTree Augusta Hotel in Augusta, GA. This position reports directly to the Front Office Manager. If you are a results-oriented hospitality leader with a passion to drive operational excellence, elevate guest satisfaction, and deliver strong service performance, we invite you to explore this exciting opportunity.

StepStone Hospitality is a leading hotel management company, recognized for our unwavering commitment to hotel owners, brand partners, guests, and employees. Our team of experienced professionals is dedicated to delivering superior results that align with our clients’ goals. We value teamwork, creativity, and the pursuit of excellence, providing a supportive environment where you can thrive and grow with us.

Maintain standards of quality guest service.

Maintains proper supervision over all aspects of administration and operations for the Front Office Department.

Oversees all problem resolution matters in the absence of the Front Office Manager and the GM.

Increase level of guest satisfaction by delivery of an exceptional product through employee hiring, training, and development.

Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.

Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.

Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

Other duties as assigned.

Must have a comprehensive knowledge of hotel operations and guest services

Proficient with computer systems, Hilton brand systems experience a plus

Strong communication and interpersonal skills

Ability to handle difficult situations and maintain professionalism

Open availability for coverage of all shifts is required

High school education preferred; relevant training and experience required

Previous experience in a hotel environment preferred

Knowledge of applicable Federal, state, and local health, safety, and legal regulations

Ability to obtain required licenses and  certificates

Additional language ability preferred

CPR and first aid training preferred

At StepStone Hospitality, you’re not just joining a team—you’re joining a family dedicated to achieving results. With over 250 years of combined experience in our leadership team, we provide unmatched opportunities for professional growth and advancement within the company. Be part of a company that values your contributions and is committed to your success.

We are an Equal Opportunity Employer.