Front Desk Supervisor

Description

Tru by Hilton Portland Airport Area is proudly managed by StepStone Hospitality, a leading hospitality management company committed to delivering exceptional guest experiences and fostering a positive team environment.

We are seeking a motivated and customer-focused Front Desk Supervisor to support daily front office operations. This role assists in leading the front desk team, ensuring smooth operations, and delivering outstanding guest service.

• →Supervise and support front desk team members during assigned shifts 
• →Ensure efficient check-in and check-out processes 
• →Provide exceptional guest service and resolve guest concerns promptly 
• →Assist with training, coaching, and onboarding new team members 
• →Monitor reservations, room assignments, and guest requests 
• →Ensure compliance with hotel policies and Hilton Hotels & Resorts brand standards 
• →Coordinate with housekeeping and maintenance for room readiness 
• →Assist management with reporting and daily operations 

• Previous front desk or hospitality experience required; supervisory experience preferred 
• Strong leadership, communication, and problem-solving skills 
• Excellent customer service abilities 
• Experience with hotel PMS systems preferred 
• Ability to work flexible hours, including evenings, weekends, and holidays