Operations Trainer

Stoiximan, founded in 2012, is the leading online sports betting and gaming provider in Greece and Cyprus. The company is dedicated to evolving the gaming experience while ensuring entertainment is safe and responsible, with Responsible Gaming at the core of its mission, supported by strict policies and innovative tools.
Stoiximan maintains a broad sponsorship program, fostering strong ties with sports culture. Partnerships include Olympiacos FC, Olympiacos SFP, PAOK BC, PAOK AC, APOEL, Apollon Limassol, the Legends 2004 team, as well as major competitions such as the Stoiximan Super League, Stoiximan GBL, and the Cyprus League by Stoiximan. The company is also an Official Sponsor of the UEFA Europa League and UEFA Conference League, and supports national teams, Olympic champions, and Greek athletics through its cooperation with SEGAS and the Stoiximan Panhellenic Athletics Championships.

Since inception, Stoiximan has shown strong commitment to social responsibility through initiatives like Iroes, Young Heroes, Wheels of Change, and Empower Forward, creating impact and building a better future.

The Operations Trainer will develop, coordinate, and deliver effective training programs for our operations team. This includes onboarding new hires, conducting skills development sessions, and ensuring team members are up-to-date with company policies, operational processes, and best practices. The ideal candidate will have a strong background in operations, excellent communication skills, and a passion for coaching and development. 

• Prepare, plan, and deliver training sessions including induction training, developmental training, and awareness programs.
• Train newly hired staff across various Operations Departments.
• Conduct both classroom and on-the-job training, either remotely or in-office at Athens /Thessaloniki location.
• Provide training on new features, new processes, and product-related awareness.
• Collaborate with the Quality Control team to incorporate feedback into training techniques.
• Act as an ambassador for new processes and functions, supporting agents through changes and facilitating related transitions.
• Manage specific project tasks as assigned.
• Coordinate with departmental managers to ensure agents have the necessary knowledge and skills.

• Bachelor’s degree in Business, Education, or a related field (preferred but not required).
• Minimum of 2 years of experience in CS or relevant
• Strong presentation and facilitation skills, with the ability to engage and motivate trainees.
• Excellent written and verbal communication skills.
• Proficiency in using training software and tools, and familiarity with Learning Management Systems (LMS) is a plus.
• Ability to manage multiple projects, prioritize, and meet deadlines.
• Analytical skills for evaluating training effectiveness and making adjustments as needed.
• A passion for learning and development, with an approachable and patient demeanor.
• PC literacy (G-suite, Jira, Zendesk).
• Strong alignment with our company values and culture.
• Fluency in English and Greek.

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We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.