storehub~1mo ago

Customer Care Representative (TH)

Thailand·Bangkokmid

Customer Support SpecialistCustomer

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Quick Summary

Overview

Are you driven, results-oriented and a team player? With 17,000+ customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.

Key Responsibilities

Develop a deep understanding of the StoreHub platform to help customers troubleshoot and navigate through processes and bugs by phone, email and chat Be the first point of contact for all incoming tickets and distribute to the related teams Drive a…

Technical Tools

Customer Support SpecialistCustomer

Responsibilities

~1 min read

→Develop a deep understanding of the StoreHub platform to help customers troubleshoot and navigate through processes and bugs by phone, email and chat
→Be the first point of contact for all incoming tickets and distribute to the related teams
→Drive a successful customer experience by assisting those at varying skill levels to get the best use of the product
→Advise customers on the status of hardware deliveries, installations or bug fixes
→Learn to follow and maintain a streamlined bug filing process
→Take ownership of anything from small technical issues to escalated software bugs and solve for the customer from beginning to end

Excellent command in Thai and good command English
Extremely determined to solve customer’s problems accompanied by a willingness to go the extra mile
Highly curious in asking the right questions to get to the root cause of an issue
Able to pick up technical concepts and information, quickly
Responsive to feedback and apply it immediately
Able to multitask and switch between tools, effortlessly
Resourcefulness in finding solutions when things are unclear

What makes working at StoreHub awesome (and refreshing!):

Our people - for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.

Culture of Candour.We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.

Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.

Impact not just effort. We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.

CHANGE. Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.

Communicate for Clarity
Humble and Hungry
Authentic but not an *sshole
Nimble and Quick
Growth Mindset
Efficiency and Excellence

We do have all the other cool perks too:

Apple Macbooks for everyone
Free Season Parking
Fully stocked fridge and pantry - Coffee, snacks, and more yums
Cutting edge tools. If something can be automated, we'll make it happen
Medical and Dental Outpatient Visits + Medical Insurance
Opportunities for career growth and continuous learning

We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.