Customer Success Manager (PH)

Philippines·Manilamid

Customer Success ManagerCustomer

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Quick Summary

Overview

Are you driven, results-oriented and a team player? With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.

Key Responsibilities

Relationship Management: Build and maintain high-trust partnerships with key stakeholders across your merchant portfolio. Retention & Health: Proactively manage account health and renewal pipelines to ensure long-term stability and growth.

Technical Tools

salesforcecustomer-successcustomer-supportdata-analysisforecastingmentoringproject-managementsaas

Are you driven, results-oriented and a team player?

With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.

At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.

It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you’d like to embark on, keep reading!

In the Customer Success Manager role, you’d be responsible for ensuring customers are using the StoreHub platform effectively and maximising on our robust features to guarantee they get the most value.

You don’t need to be an expert or know everything about our industry (even we don’t!). But the work is challenging, fast paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.

What you will do:

Customer Advocacy: Channel merchant feedback into actionable insights for our product and service teams.

Operational Excellence: Maintain precise data and forecasting within internal systems to ensure portfolio visibility.

How you will need to be:

Account Management & Customer Relationships: Proven experience managing customer accounts, building strong relationships, and driving long-term customer success.
Retention and Renewal Management: Strong ability to manage account health, reduce churn risk, and execute retention strategies that protect recurring revenue.
Problem-Solving & Escalation Management: Proficient in identifying issues, assessing urgency, coordinating with internal teams, and driving resolution while maintaining customer confidence.
Data Analysis & Reporting: Ability to analyze customer data, adoption trends, and key performance metrics to inform actions and recommendations.
Accounts / Project Management: Strong organizational skills to manage multiple merchants, competing priorities, and deadlines effectively.
Commercial Acumen: Ability to identify upsell and expansion opportunities and translate merchant needs into revenue-generating solutions.
Ownership and Accountability: Strong sense of responsibility for portfolio performance, follow-through, and measurable outcomes.
Communication: Clear and effective verbal and written communication skills to engage merchants and internal stakeholders professionally.
Work Setup: Amenable to working 100% onsite in Makati with occasional field work

Nice to have:
- Technical Proficiency: Knowledge of SaaS platforms, CRM tools, and customer support software (e.g., Salesforce, Intercom).
- Experience in POS, SaaS, retail technology, or related customer-facing technology environments.

What makes working at StoreHub awesome (and refreshing!):

Our people - for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.

Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.

Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.

Impact not just effort. We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.

CHANGE. Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.

Communicate for Clarity
Humble and Hungry
Authentic but not an *sshole
Nimble and Quick
Growth Mindset
Efficiency and Excellence

We do have all the other cool perks too:

Apple MacBooks for everyone to help you do your best work
Comprehensive healthcare benefits with our HMO Plan
Career development and mentorship
Cutting edge tools. You will be introduced to over 20 different tools we use that support basic tasks, so that we can focus our minds on the kind of work that matters.

We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.