Team Lead, Protocol

DUTIES & RESPONSIBILITIES

• Supervise and coordinate all protocol activities including domestic and international travel arrangements

• Oversee visa processing, passport management, and related travel documentation for Executives and staff

• Ensure provision of airport courtesies and seamless travel experience for Management and key stakeholders

• Validate completeness and accuracy of documentation submitted to embassies and regulatory bodies 

• Maintain and strengthen relationships with embassies, immigration, customs, airlines, and other government agencies

• Liaise with internal stakeholders (CEO’s Office, Company Secretariat, Business Units) to align protocol services with business needs

• Engage with external service providers (hotels, airlines, logistics partners) to negotiate favorable terms and service levels 

• Supervise Protocol Officers and support staff, assigning roles and monitoring performance

• Provide guidance and coaching to ensure high service standards

• Recommend training and development interventions for team members

• Provide advisory support to Executives and staff on travel requirements, policies, and best route options

• Coordinate end-to-end travel planning including itineraries, accommodations, and logistics

• Ensure strict compliance with the Bank’s Travel Policy and operational guidelines

• Monitor travel-related costs and ensure cost-effective service delivery

• Support the Unit Head in identifying cost-saving initiatives without compromising service quality

• Track service performance levels and implement improvements where required 

• Support planning and execution of corporate events requiring protocol services

• Coordinate logistics and protocol arrangements for official visits and high-profile engagements

• Ensure adherence to operational risk guidelines relating to travel and staff movement

• Monitor compliance with internal policies and regulatory requirements

• Maintain proper documentation and audit trails for all protocol activities

JOB REQUIREMENTS

Education

• First degree in any discipline

• Relevant certifications in travel management, logistics, or protocol (advantage)

   

 Experience

• Minimum of 5–7 years relevant experience in protocol, travel management, or logistics supervisory experience is required

• Relevant certifications in travel management, logistics, or protocol (advantage)