Systems Administrator

We are looking for a Systems Administrator to join our IT Operations team at Submittable. This role is the technical backbone of the Submittable employee experience — owning the tools, systems, and support that keep our team running. You will be the go-to resource for day-to-day IT support, endpoint device lifecycle, and the onboarding and offboarding process, ensuring every Submittable employee has what they need to do their best work from day one.

This is a full-time hybrid position in Missoula, MT, and reports to the IT Operations Manager.

• Key technician for day-to-day IT support of Submittable employees including on-site and remote support
• Manage IT Endpoint inventory including computers, monitors, input devices (mice/keyboards/trackpads), printers and printing supplies, and headphones/AirPods.
• Stakeholder in endpoint lifecycle process including procurement, lifecycle management, and retiring of endpoint devices and peripherals
• Triage cybersecurity related endpoint issues
• Perform onboarding duties for Submittable employees including equipment shipping, peripheral device procurement, endpoint device setup, and new hire orientation
• Perform offboarding duties for Submittable including account and access revocation, equipment returns, and other required offboarding duties.
• Provide support to Submittable users utilizing Jira ticketing system in order to track issues and collect data-driven metrics
• Support Submittable meeting space technologies including Zoom/Google Meet Room hardware, displays, video bars, speakers, and microphones.
• Build and deploy IT approved operating systems, applications and software updates on endpoint devices utilizing device management systems such as Kandji and Microsoft Intune utilizing industry standard best practices for testing and validating packages prior to production deployment.
• Initiate, coordinate, and enforce Submittable policies and procedures
• The primary goal for this role should be to ensure Submittable employee technical needs are met
• Work on IT related projects utilizing modern IT practices and principles.
  

• 4+ years of Desktop Support experience or equivalent IT experience
• Associate’s degree in a computer-related field or equivalent experience
• Experience with IT documentation and ticketing software (Jira preferred)
• Experience with business collaboration and communication tools (e.g. Google Meet and Zoom)
• Ability to prepare and interpret IT documents and step-by-step action plans
• Capability to install, diagnose, upgrade, and restore Apple and Windows based    computers
• Familiarity with computer networking environments and terminology
• Familiarity with automation tools utilizing scripting and APIs
• Exposure to AI technologies - LLMs, RAG, Agentic AI
• Exceptional client-facing and teamwork skills
• Familiarity with project management software (Asana, Jira, Smartsheet, Microsoft Project, Microsoft Planner, or the equivalent)
• A+ and ITIL Certification preferred
• Microsoft and/or Apple certifications preferred
• Excellent verbal and written communication skills

Fraudulent Recruitment Advisory: Submittable will NEVER request bank details, payment, or personal information during the hiring process, nor extend offers without an interview. All legitimate communications come from official submittable.com email addresses. If you receive suspicious outreach, please report it to people@submittable.com.

Joining Submittable means becoming part of a forward-thinking, mission-driven company that values innovation, collaboration, and growth. We empower organizations working for social good with technology that accelerates their work, amplifies their impact, and drives meaningful change.

At Submittable, you’ll find a supportive, dynamic work environment where your contributions directly influence our success. If you thrive in a fast-paced, evolving environment and are excited to be part of a company dedicated to social impact, we invite you to apply!

Benefits: We are proud to offer highly competitive benefits to our full-time employees, including:

• Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts
• 401(k) plan with employer match starting day one
• Equity stock options to share in our success
• Flexible hours, remote work options, and generous vacation and sick leave
• Paid parental leave for mothers, fathers, and adoptive parents
• Professional development stipends to support your career growth
• Opportunities to participate in community outreach and volunteer programs
• Monthly company-sponsored happy hours and gatherings to connect and unwind

At Submittable, we believe technology is a force for good, driving social impact and enabling corporate social responsibility on a global scale. To achieve this, we are committed to fostering a workplace that values inclusion and belonging as central pillars of our culture.

We embrace the strength of our diverse community by creating a safe space where employees feel empowered to share ideas, celebrate unique experiences, and learn from one another. By prioritizing inclusion, we aim to build an environment where everyone can bring their authentic selves to work and make innovative contributions that enable our customers to tackle complex challenges and spread more good.

As a globally used platform, we are dedicated to hiring and supporting employees who represent a range of backgrounds, experiences, and perspectives. This includes diversity in ethnicity, sexual orientation, gender, religion, ability, culture, and socioeconomic background. 

Our goal is a fair, efficient, and thorough evaluation process that benefits you and our team and respects your time. As you can imagine, we have received a high volume of applications. Your willingness to participate in I.D. Verification and answer a few questions early allows us to move through the process more quickly. 

Guidelines for using AI in our Hiring Process: At Submittable, we believe that Artificial Intelligence (AI) can be a powerful tool for good. We are committed to leveraging AI technologies responsibly, ensuring their use is equitable, fair and safe. To ensure fairness and accurate skill assessment, we do not allow the use of AI tools (including note takers, transcription tools, or recordings) during take home tests or interviews. If you have questions or need accommodations, please let us know. 

For additional information and guidance on using AI to prepare an interview at Submittable, please click here.