Director, Business Systems and Integration

People Leadership & Team Development 

• Lead, coach, and develop a tenured team through a period of operational transformation. 

• Clarify roles, responsibilities, and ownership across the team.  

• Build a culture of accountability and continuous improvement, with strong cross-functional collaboration. 

Business Systems Ownership (CSI and Related Platforms) 

• Own the administration, configuration, and roadmap for CSI (Sugar’s internal implementation of Sugar Sell and Sugar Serve), ensuring it reliably supports our go-to-market processes and data quality standards. 

• Oversee customer and partner portals, ensuring reliability, performance, and alignment with business requirements. 

• Serve as the internal subject matter expert on the CSI data model, partnering closely with data and analytics teams to ensure schema changes are well understood and downstream systems remain reliable. 

• Define and enforce system-of-record principles, data ownership standards, and integration governance practices across business applications to ensure operational data remains consistent, reliable, and scalable. 

Integration Strategy, Automation, and Platform Ownership 

• Assess Sugar’s current integration landscape, including point-to-point APIs, embedded automations (e.g., Zapier/Tray), and manual processes, and establish a clear, scalable integration strategy. 

• Define and implement a target integration architecture, including patterns, standards, and tooling that balance flexibility, reliability, and cost.  

• Evaluate and rationalize integration tooling (which may include iPaaS, workflow automation platforms, or custom API-based approaches), making pragmatic build vs. buy decisions aligned to business needs.  

• Establish and maintain a comprehensive integration inventory, ensuring every integration has clear business and technical ownership. 

• Implement governance, monitoring, and documentation practices so that all system-to-system connections are observable, maintainable, and resilient to change. 

Delivery Execution, Planning, and Demand Management 

• Establish a predictable and transparent delivery model for the iApps team by implementing structured intake, prioritization, capacity planning, and delivery metrics across defects, enhancements, and projects. 

• Develop and maintain a 12-month roadmap for business systems and integrations, clearly communicating sequencing, dependencies, risks, and trade-offs. 

• Drive adoption of AI-enabled operational workflows and tooling to improve team effectiveness across documentation, testing, support, issue triage, system analysis, and delivery execution.