Customer Service Specialist

Suitsupply is always pushing the boundaries of customer service, aiming to deliver the highest standards of care to our customers globally. As part of our dynamic Customer Service team, you’ll be at the heart of this mission—resolving inquiries, guiding purchases, and ensuring a seamless customer experience across all channels. We’re looking for people who bring curiosity, empathy, and a solution-driven mindset to their work. If you're eager to learn, and excited to contribute to a fast-growing company, we’d love to hear from you!

What you will do:

• Communicate with international customers via WhatsApp, chat, email, and phone
• Provide personalized advice on size, fit, and style to enhance each customer’s journey
• Manage order-related questions, deliveries, and returns in a structured, accurate way
• Use CRM and internal tools to track conversations, resolve cases, and deliver timely updates
• Represent Suitsupply with a professional, helpful tone - every time

Who you are:

• Experience in a customer-facing or support role, ideally in a fast-paced or digital environment
• Tech-comfortable: you're confident using customer service platforms or learning new tools quickly
• A strong communicator who writes clearly, listens actively, and adapts to customer tone
• Curious and have with a growth mindset - you take feedback and run with it
• Accountable and proactive - you take ownership and follow through with care
• Fluent in English; Dutch or French is a strong plus
• Able to work 5 days a week on-site
• Flexible availability including nights and weekends

What you will get:

• Take charge of every customer interaction. Lean on your team for coaching when you need it, but keep things moving by handling routine issues independently
• Opportunity to make an impact, be part of a fast-growing, entrepreneurial company that takes customer satisfaction seriously while disrupting men's tailoring
• Growth, we value your potential and will support your development and learning journey
• Be part of a high-performing team that pairs serious dedication with genuine camaraderie - supporting one another every step of the way
• 40% discount on all Suitsupply products