Contact Center Quality Assurance & Learning Assessor - Malawi

Job location: Lilongwe , Malawi


About the role:
We are looking for a Quality Assurance & Learning Assessor who will work closely with the customer service executives, training team, and customer service team managers to serve existing and potential customers. The assessor will ensure that customers are satisfied with the service offered and have a great customer experience and equip the customer service executives with the right knowledge and skills for efficiency purposes.