Sunsrce2mo ago

Customer Service Manager/Team Leader

United States·TuckerInside Sales & Customer Servicelead

OtherManagementCustomer Service Team Leader

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Quick Summary

Overview

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies.

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SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Repair. www.sun-source.com

Are you looking for a meaningful career opportunity with an organization that values goal setting, hard work, and dedication? Consider joining us at SunSource! We offer a variety of opportunities and strive to reward our employees for their commitment. Our associates are what makes us special and sets us apart from our competitors. If you have a desire to learn in a dynamic and diverse work environment that champions growth and development, we would love to hear from you!

Based in Tucker, GA the primary responsibility of the Customer Service Manager/Team Leader is to insure the operation runs smoothly, and for guiding and directing the daily activities of 4 customer service reps. You will be responsible for your own accounts and for handling sales and inbound calls with the team as you drive toward these critical objectives:

- Maximize customer satisfaction by ensuring that the customer service team provides outstanding customer service.

- Maximize contribution margins at the customer accounts serviced.

- Ensure smooth day-to-day operation of the customer service department.

- Manage annual departmental expenses within approved budget.

Why You'll Love Working for Us:

- Industry competitive compensation plan

- Medical, dental and 401(k)

- We also offer tuition reimbursement and training opportunities for talented people with a desire to learn and grow!

What We Need from You:

- Minimum 2 year business or technical degree or a combination of formal training and experience. Bachelors degree is preferred.

- 3+ years customer service experience, a successful track record of handling all types of customer accounts in a manufacturing and distribution environment. A thorough understanding of the processes and detail of the customer service function.

- 2+ years experience managing as a supervisor or working in a lead position is desirable. Experience in the fluid power industry desired.

- Excellent verbal and written communication skills.

- Demonstrated critical thinking, problem-solving, and decision-making skills

- Proficient in the use of computers, MS Office products, and ability to learn order entry and CRM software.

- Must have the ability to identify, from existing orders, incremental selling opportunities within current customers and to communicate those opportunities to outside sales.