Sunsrce3mo ago

Customer Service Rep

Southgate · SouthgateInside Sales & Customer Servicemid

Customer SupportCustomer Service Representative

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Quick Summary

Key Responsibilities

Responsible for all aspects of customer service and sales support. -Create new orders in internal systems as required. -Initial quotes, process approvals,

Requirements Summary

-Knowledge of Microsoft Office Products (Excel, Word, Outlook, etc.) -Ability to multitask -Minimum High School diploma or equivalent

Technical Tools

Customer SupportCustomer Service Representative

K+S Services, a SunSource company, offers a full range of industrial repair capabilities with over 866 different Manufacturers and over 122,000 unique part numbers supported. We provide our customers with quality industrial repair services, effective solutions and efficient service through continuous quality improvements. With a growing number of operations throughout the USA, Canada, and Mexico, we offer a variety of exciting opportunities and strive to recognize our associates for their hard work and dedication. www.k-and-s.com

What You'll do:

Responsible for all aspects of customer service and sales support.

-Create new orders in internal systems as required.

-Initial quotes, process approvals, shippers and invoice requests according to priority.

-Ensure all pertinent information is captured and entered into ERP.

-Interface with Operations to expedite/prioritize delivery scheduling of services.

-Interface with Customers, Sales, Operations and Shipping/Receiving to resolve issues and answer questions.

-Review and manage workflow schedules to proactively manage open orders.

What We Need From You:

-Knowledge of Microsoft Office Products (Excel, Word, Outlook, etc.)

-Ability to multitask

-Minimum High School diploma or equivalent