Sunsrce6mo ago

Inside Sales / Customer Service Representative

United States·HartlandInside Sales & Customer Servicemid

SalesCustomer Support SpecialistInside Sales RepresentativeCustomer

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Quick Summary

Overview

Price Engineering, a SunSource company, specializes in engineered custom products and solutions through engineering resource management, research, planning and development in the areas of hydraulics, pneumatics, automation and electrical systems.

Technical Tools

ms-office

Customer Service is a fast-paced environment and a fundamental area to demonstrate and apply “best-in-class” customer service to the fluid power and automation marketplace. Price Engineering’s ability to meet our customers’ needs and exceed their expectations is key to our continued growth and success. This requires passionate, motivated, and energetic individuals at the Customer Service level. This position will interface with all Price Engineering departments and personnel.

Take incoming phone calls from customers

Respond promptly to customer inquiries thru phone calls, e-mails and customer portals as necessary

Enter customer orders in Price Engineering ERP system with goal of 100% accuracy

Quote customers on components as needed and enter all quotes into ERP system or shared directory

Assist customers in finding components by using product catalogs, web-based catalogs, internal resources

Expedite customer orders as needed to meet required and promised dates

Provide solutions to customer needs in a “team” environment

Follow-up on quotes as needed

Assist outside sales when necessary (quoting, expediting, customer visits)

Continuous development of sales skills to up-sell or additional-sell to customers

Other responsibilities and/or projects as assigned by management

Work Environment: Shared Office Environment

Education:2 or 4 year degree in fluid power, business, marketing, or related experience

3+ years in customer facing position

3+ years computer experience (MS Office, ERP or MRP system)

Excellent communication skills, both written and verbal

Ability to work in both team environments and individually

Ability to multi-task and prioritize work on a regular basis

Ability to maintain composure under stressful situations

Excellent time management skills

Self-motivated, energetic

Sound judgment and decision-making ability

Demonstrates integrity and ethical standards

Maintains a professional demeanor at all times

Effective listening, communication and negotiating skills

Motivated self-starter, comfortable in fast-paced environment

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).

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