Sunsrce1mo ago

Inside Sales / Customer Service Representative

HartlandInside Sales & Customer Servicemid

SalesCustomer Support SpecialistInside Sales RepresentativeCustomer

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Quick Summary

Key Responsibilities

Shared Office Environment Education:2 or 4 year degree in fluid power, business, marketing, or related experience 3+ years in customer facing position 3+ years computer experience (MS Office,

Technical Tools

SalesCustomer Support SpecialistInside Sales RepresentativeCustomer

Price Engineering, a SunSource company, specializes in engineered custom products and solutions through engineering resource management, research, planning and development in the areas of hydraulics, pneumatics, automation and electrical systems. www.priceeng.com

Customer Service is a fast-paced environment and a fundamental area to demonstrate and apply “best-in-class” customer service to the fluid power and automation marketplace. Price Engineering’s ability to meet our customers’ needs and exceed their expectations is key to our continued growth and success. This requires passionate, motivated, and energetic individuals at the Customer Service level. This position will interface with all Price Engineering departments and personnel.

Take incoming phone calls from customers

Respond promptly to customer inquiries thru phone calls, e-mails and customer portals as necessary

Enter customer orders in Price Engineering ERP system with goal of 100% accuracy

Quote customers on components as needed and enter all quotes into ERP system or shared directory

Assist customers in finding components by using product catalogs, web-based catalogs, internal resources

Expedite customer orders as needed to meet required and promised dates

Provide solutions to customer needs in a “team” environment

Follow-up on quotes as needed

Assist outside sales when necessary (quoting, expediting, customer visits)

Continuous development of sales skills to up-sell or additional-sell to customers

Other responsibilities and/or projects as assigned by management

Work Environment: Shared Office Environment