Service Partner Relationship Manager

SuperAnnotate is a San Francisco based AI company. We specialize in providing cutting-edge data pipeline solutions for Machine Learning, LLM, and GenAI solutions to large enterprise clients, helping them leverage the power of AI to transform their businesses. SuperAnnotate has a fully customizable platform for building annotation tools and workflows that AI projects demand — while unifying the management of all teams, vendors, and data in one place. We’re very proud to have products that are loved by our customers, resulting in us being listed as the highest-ranked platform on G2.

What You Will Do
Own and grow the global Service Partner (SP) ecosystem — from sourcing and qualification through onboarding, tier progression, and ongoing relationship management.
Convert existing Tier 2 (Service Partner) relationships into Tier 1 (Ecosystem Partner) status by negotiating the Ecosystem Addendum, demonstrating ecosystem value, and securing commitments to resource visibility, assessment participation, and performance standards.
Source new SPs in target domains and geographies (computer vision, LLM, multilingual, specialist domains), including the Bangladesh and Southeast Asia pipelines; run structured outreach, pre-qualification surveys, discovery calls, NDA execution, and SPA signature workflows.
Process Request for Proposal (RFP) and Request for Information (RFI) submissions with timely, competitive, well-structured responses; coordinate with Sales, Talent, and AI Operations on the talent supply component.
Negotiate rates, SLAs, payment terms, and contractual conditions with SPs, in coordination with US Finance for commercial vetting and the SCM Director for tier classification approval.
Run Quarterly Business Reviews (QBRs) with Tier 1 partners covering performance, bench health, market intelligence, pipeline preview, and improvement actions.
Maintain accurate SP profiles, tier classifications, performance records, and engagement history in the Master Resource Database, ensuring data freshness across the partner ecosystem.
Monitor SP-level performance metrics (throughput, quality, communication responsiveness, escalation frequency) and proactively flag risks to internal stakeholders with clear context and proposed mitigations.
Build and maintain executive-level relationships with SP leadership (CEOs, COOs, founders), positioning SuperAnnotate as the strategic partner of choice for AI data services in global markets.
Identify and execute on ecosystem expansion opportunities — strategic partnerships, agency referral relationships, new domain coverage, and underserved geographic markets.
Collaborate cross-functionally with Talent Operations, Project Management, Finance, Accounts, and AI Operations to ensure smooth handoffs, aligned SLAs, and a consistent partner experience.
Contribute to the continuous improvement of the SP Standard Operating Procedure (SP-SOP), partnership templates, RFP response playbooks, and the SP Rate Bank to support scalable and reliable ecosystem operations.

We are an equal-opportunity employer and value diversity at our company. At SuperAnnotate diversity means to us making an effort to reflect the many experiences and identities of the outside world, and treating each other with fairness and without bias. Every day we foster an environment where people of all backgrounds not only belong, but excel to succeed as a company and grow together. We offer equal opportunity regardless of sex, sexual orientation, national origin, color, race, age, marital status, disability, gender identity, veterans and more.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.