VIP Account Manager, Team Lead - Rio de Janeiro

We are looking for an experienced and people-focused Team Leader to supervise and support our Account Managers and Account Executives. This role is responsible for ensuring high service standards for our high-value players while developing the team, improving processes, and aligning day-to-day operations with business goals.

The Team Leader will act as the main point of reference for the team, providing guidance, feedback, and support, while working closely with internal stakeholders to improve performance and player experience.

• →Team Leadership: Lead, coach, and support Account Managers and Account Executives, ensuring clear priorities, motivation, and high performance.
• →Team Development: Supporting individuals/team in professional and personal development through development, training and mentoring .
• →Performance Management: Monitor individual and team performance, set goals, track KPIs, and provide regular feedback and development plans.
• →Operational Oversight: Ensure daily account management activities are executed correctly, efficiently, and in line with company standards.
• →Process Improvement: Identify gaps or inefficiencies in workflows and propose improvements to tools, processes, and team structure.
• →Player Experience Oversight: Oversee the quality of player interactions and strategies to ensure a consistent and high-quality experience for high-value players.
• →Event & Engagement Support: Support the team in planning and executing player events, campaigns, and engagement initiatives.
• →Cross-Functional Collaboration: Work closely with Marketing, Product, CRM, Responsible Gaming, and Support teams to align strategies and solve issues.
• →Reporting & Insights: Review performance reports, player behavior trends, and team insights to support decision-making and planning.

• Strong leadership, communication, and people management skills.
• Ability to balance operational execution with strategic thinking.
• Experience working with KPIs, reporting, and performance management.
• Previous experience managing teams (preferably KAM/VIP/Support functions) in the iGaming/Betting industry (or similar) an advantage.
• Willingness to attend events and support the team in client-facing activities when needed.

We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.

Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers 

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).

At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.