Director of Engineering (m/f/d)

Founded in 2020, Superchat has become the platform of choice for 10,000+ businesses worldwide, from globally recognized brands like Allianz, Auto1, Enpal, Danone, and GASAG to the small businesses, dental practices, and one-person startups that need to look bigger than they are. Today, millions of messages flow through Superchat every single day.

We started as a unified inbox: one place for every channel a customer might pick, WhatsApp, email, SMS, Instagram. Then ChatGPT happened, and the second chapter began: AI agents that respond across chat, email, and voice at the quality of the best human teams.

We're 100 people, profitable, and have raised €18M in funding (last round 4.5 years ago, we've been growing on our own money since). Headquartered in Berlin.

We're hiring a Director of Engineering to take operational leadership of our Engineering organization. You'll partner with the CTO on strategy, own people leadership across all engineering squads, and build the structures that let us scale.

You bring 5+ years of experience leading engineering teams in B2B SaaS or product-led companies.

You have a track record of stewarding a team through a scaling phase and seeing the breakpoints first-hand.

You come from a strong technical background (former Senior+/Staff level), read code comfortably, and can follow and contribute to technical architecture discussions.

You have built career frameworks, calibration systems, and performance management processes - and run them with consistency and discipline.

You are a strong communicator who turns strategy into clear quarterly objectives and actionable plans for teams.

You combine high standards with a low-ego, builder mentality and lead by example rather than hierarchy.

You know how to scale execution quality and operational discipline without slowing teams dow

You still want to spend 30%+ of your time coding or personally owning architecture decisions instead of scaling teams and engineering execution.

You rely heavily on fully built HR or people operations structures to manage performance, hiring, and team development.

You are entering engineering leadership for the first time and have not yet experienced scaling teams and organizations firsthand.

• You run regular 1:1s with Engineering Managers and select senior engineers to support growth, alignment, and execution
• You lead growth conversations, performance reviews, and calibration sessions across the engineering organization
• You own key parts of the hiring process - from interviewing and org design to closing strong candidates
• You sponsor and prioritize tech debt reduction and long-term architectural investments together with engineering leadership
• You review squad delivery progress, surface blockers early, and maintain a high quality bar across teams
• You work closely with the CTO on org design, hiring strategy, and headcount planning
• You coordinate roadmap priorities and engineering capacity planning together with the CPO

It’s important to us to create an environment where people genuinely enjoy spending time together - whether that’s through HYROX training, golfing, beer pong tournaments, running clubs, Warhammer, weekend activities, or whatever kind of community you’d like to help build here!