Client Support Specialist

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels.

Position: Client Support Specialist
Shift: 1st
Pay:$ 23.50

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:

A minimum of (1) one year's experience in the following:

-Experience within a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS.

-Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickups and research and resolve any issues that occur.

-Must have intermediate or higher experience with Microsoft Office (Excel, Outlook, Word)

-Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue Yonder, Red Prairie, JDA, SAP, etc.

-Experience with View software is preferred. Ability to quickly adapt and learn to navigate through customer portals.

-Ability to work in a fast-paced, customer-centric team environment.

Be part of the world’s largest logistics company!  DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:
- Affordable medical, dental, and vision coverage available beginning on your 30th day
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities

Grow your skills. Shape your world.