Local Delivery Supervisor

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new Local Delivery Supervisor to join our growing Local Operations Team and Fulfillment Center network. This individual will report into our Assistant General Manager and is responsible for the oversight, development, and accountability of the local operations team. If you are looking for a career that will allow you to motivate team members and support management, we’d love to hear from you!

• →Confirm daily routes and ensuring the Local Delivery Drivers are available to take orders
• →Oversee Pickup Counter Associates in assisting customers on-site and during pickup counter hours of operations
• →Assist Customer Service Team in Slack regarding anything related to Local Delivery and Pickup
• →Communicate with Local Delivery Drivers while they are out on their routes
• →Work with customers over the phone as it pertains to Local Delivery/Pickup orders
• →Schedule new orders into WorkWave until cutoff times
• →Ensure all vehicles are functioning properly and are up to date for maintenance
• →Oversee waves, replenishment, picking and packing as it pertains to Local Delivery and Pickup orders
• →Carry out supervisory responsibilities in conjunction with the warehouse General Manager, and accordance with SupplyHouse.com's policies and procedures
• →Collaborate with the General Manager in aspects including but not limited to: hiring, training, assigning and directing work, appraising performance, disciplinary actions and addressing complaints/resolving issues
• →Communicate all departmental personnel related issues to the warehouse General Manager prior to addressing team members to discuss the course of action

• High school diploma or GED equivalent
• Ability to push and pull objects up to 60 pounds of force independently
  • Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds
• Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day
• 1–2 years of leadership experience in a fulfillment, warehouse, or distribution environment
• Proven experience overseeing daily operations, delegating tasks, and ensuring adherence to productivity and quality standards
• Demonstrated ability to train, coach, and develop associates to achieve departmental goals
• Working knowledge of warehouse management systems (WMS), RF scanners, and standard operating procedures
• Strong understanding of safety practices and ability to promote a safe and compliant work environment

Additional Details:  

• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.