Local Operations Supervisor

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new Local Operations Supervisor to join our growing Local Operations Team and Fulfillment Center network. This individual will report into our Senior Manager, Final Mile Delivery and is responsible for the oversight, development, and accountability of the local delivery and pickup counter operations. This role provides leadership across fleet administration, dispatch, driver management, and on-site pickup counter functions, ensuring efficient, safe, and customer-focused service.

• →Confirm daily routes and ensure Local Delivery Drivers are available to take orders
• →Continuously communicate with Local Delivery Drivers while they are out on their routes
• →Continuously schedule new orders into WorkWave until cutoff times
• →Supervise daily routing and dispatch operations to ensure efficient, on-time deliveries and high customer satisfaction
• →Monitor route performance and collaborate with Fulfillment and Customer Service teams to resolve delivery or scheduling issues
• →Oversee daily fleet operations, ensuring vehicles are properly maintained, inspected, and compliant with all state, federal, and company standards
• →Manage vehicle registrations, insurance, fuel usage, and maintenance schedules, maintaining accurate documentation and cost controls
• →Coordinate with vendors for repairs, preventive maintenance, and vehicle acquisition or decommissioning
• →Serve as the primary point of contact for fleet and dispatch software to optimize system utilization, reporting, and workflow improvements
• →Promote a strong safety culture by conducting driver training, audits, and incident investigations in compliance with DOT and OSHA standards
• →Oversee Pickup Counter Associates in assisting customers on-site and during pickup counter hours of operation
• →Work with customers over the phone as it pertains to Local Delivery and Pickup orders
• →Assist the Customer Service team in Slack regarding anything related to Local Delivery and Pickup
• →Oversee waves, replenishment, picking, and packing as they pertain to Local Delivery and Pickup orders
• →Identify and implement process improvements to enhance fleet and pickup counter performance, reduce operational costs, and support business growth
• →Carry out supervisory responsibilities in conjunction with the Assistant General Manager and in accordance with SupplyHouse’s policies and procedures
• →Collaborate with the Assistant General Manager in aspects including, but not limited to, hiring, training, assigning and directing work, appraising performance, disciplinary actions, and addressing complaints and resolving issues
• →Communicate all departmental personnel-related issues to the Assistant General Manager prior to addressing team members to discuss the course of action
• →All other duties as assigned by the Assistant General Manager and/or SupplyHouse management

• High school diploma or GED equivalent
• 1–2 years of leadership experience in a fulfillment, warehouse, or distribution environment
• Direct fleet, transportation, routing, or delivery management experience
• Proven experience overseeing daily operations, delegating tasks, and ensuring adherence to productivity and quality standards
• Demonstrated ability to train, coach, and develop associates to achieve departmental goals
• Working knowledge of warehouse management systems (WMS), RF scanners, and standard operating procedures
• Strong understanding of safety practices and ability to promote a safe and compliant work environment
• Fundamental understanding of inventory management, supply chain, and logistics concepts, including experience with local delivery operations and route management
• Strong problem-solving, organization, and time management skills, with high attention to detail and effective verbal and written communication skills
• Proficiency with Microsoft Office applications (especially Word, Outlook, and Excel)
• Ability to work independently, multitask, and follow standard processes and procedures
• Ability to push and pull objects up to 60 pounds of force independently
  • Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds
• Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day

Additional Details:  

• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.