Senior Manager, Final Mile Delivery

United States·RemoteRemotesenior

OtherManager

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Requirements Summary

High School Diploma or GED Equivalent 5+ years of experience in last-mile delivery, on-demand logistics,

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OtherManager

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are seeking a Senior Manager, Final Mile Delivery to join our Operations team. Reporting to the Director of Fulfillment, this role will oversee 10-40 drivers, company employed and aggregator contracted, lead the strategy and execution of our delivery network, integrating same-day fulfillment, aggregator platforms (e.g., DoorDash, Roadie, Uber Freight), local pickup, and zone-skipping through UPS. This individual will operate at the intersection of on-demand logistics, carrier optimization, and customer experience, driving scalable, high-performance delivery solutions across an expanding network of fulfillment centers.

This role sits at the intersection of on-demand logistics and e-commerce strategy. You're designing what fast delivery looks like for trade professionals, not managing a traditional freight operation. You will be responsible for owning the end-to-end on-demand delivery program, including company drivers, DoorDash, Roadie, and emerging aggregator partners, overseeing onboarding, performance management, cost optimization, and SLA achievement.

This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington. About 35% of the year, this role will entail traveling to our on-site fulfillment/office locations. The cost of travel for employees out of the area will be covered by the company. Additionally, our offices are always available for staff to use as much as desired.

Responsibilities

~1 min read

→High School Diploma or GED Equivalent
→5+ years of experience in last-mile delivery, on-demand logistics, or same-day fulfillment (aggregator platform experience strongly preferred)
→Hands-on experience managing DoorDash, Roadie, Uber, or equivalent on-demand delivery networks
→Experience with zone-skipping or carrier optimization programs (UPS, FedEx, or regional carriers) to reduce transit time and cost
→Familiarity with routing and dispatch software (e.g., OptimoRoute, Circuit, DispatchTrack, or similar)
→Strong data and analytics skills (ability to build and interpret delivery performance dashboards and translate data into operational decisions)
→Demonstrated ability to manage external vendor/carrier relationships and hold partners to contracted SLAs
→Ability to travel to fulfillment locations as needed for program launches, driver hiring, and operational reviews

Requirements

~1 min read

Bachelor's degree in Business Administration, Logistics, Transportation Management, or a related field
Experience scaling local delivery in an e-commerce, distributor, or multi-site fulfillment environment
Familiarity with BOPIS or will-call pickup operations

What We Offer

~2 min read

Additional Details:

✓Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.

✓Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.

✓SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs.

✓To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.

✓We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.

✓All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.