14h ago

(English C1) Customer Support Consultant, E-commerce (remote)

Argentina·Buenos AiresRemoteContractmid

OtherConsultant

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Quick Summary

Key Responsibilities

Deliver outstanding customer support via emails; Assisting customers with questions related to shipping, and return policy for damaged items; Resolve incomplete orders, change items as needed,

Technical Tools

OtherConsultant

Responsibilities

~1 min read

→Deliver outstanding customer support via emails;
→Assisting customers with questions related to shipping, and return policy for damaged items;
→Resolve incomplete orders, change items as needed, and review or approve any price adjustments;
→Responding to customer inquiries in accordance with established service level agreements and follow precise procedures;
→Escalate complex or high-priority issues to the appropriate internal team when needed.

Requirements

~1 min read

Excellent English skills (C1 for both spoken and written);
At least 1 year of experience in a customer support role;
Experience providing support in an e-commerce environment;
Hands-on experience with Google Workspace (Docs, Sheets, Drive, Gmail) and basic data entry, website QA, and operational support skills;
Ability to communicate with customers in a friendly, brand-focused tone, and empathetic manner;
Strong ability to multitask and switch between tasks seamlessly;
Be able to provide proper solutions in timely manner, follow SOP's and work independently;
A customer-focused mindset with a commitment to delivering a positive support experience;
Commitment to delivering high-quality customer service and meeting performance targets;
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).