(fluent Croatian & English) Technical Support Consultant (Global, remote)

Montenegro·KotorRemoteContractmid

OtherTechnical Support Consultant

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Quick Summary

Key Responsibilities

Deliver outstanding customer support via chats and emails; Accurately record and document incidents, service requests, and relevant customer information in the CRM system,

Technical Tools

OtherTechnical Support Consultant

Responsibilities

~1 min read

→Deliver outstanding customer support via chats and emails;
→Accurately record and document incidents, service requests, and relevant customer information in the CRM system, Jira;
→Assess and prioritize incidents according to their urgency, impact, and defined procedures;
→Escalate incidents to the appropriate internal departments or support levels when required;
→Build strong and lasting customer relationships;
→Keep up with evolving tools and technology;
→Handle sensitive customer data with care and security;
→Maintain deep understanding of client solutions and meet KPI;
→Communicate with developers and cross-functional specialists.

Requirements

~1 min read

Fluent Croatian and English (at least C1 for both spoken and written);
At least 1 year of proven experience in remote and/or on-site (field) technical support;
Practical experience troubleshooting and supporting Microsoft Windows operating systems, including Windows XP, Vista, 7, 8, 8.1, 10, and 11;
Experience providing support and installing, configuring, and troubleshooting antivirus software and personal firewalls;
Experience supporting Microsoft Outlook and common web browsers;
Experience installing and configuring internet and network connections, including ADSL, cable, LAN, Wi-Fi, and 3G service;
Experience providing office software support to users (Word, Excel, Access, PowerPoint);
Working knowledge of Windows, macOS, Android, and iOS environments;
Analytical and research skills;
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).