(fluent English) Customer Support Consultant, hospitality (remote)
Other
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Quick Summary
Key Responsibilities
Deliver outstanding customer support via phone calls, chats,
Technical Tools
Other
Responsibilities
~1 min read- →Deliver outstanding customer support via phone calls, chats, and emails;
- →Build strong and lasting customer relationships;
- →Keep up with evolving tools and technology;
- →Handle sensitive customer data with care and security;
- →Apply the latest and greatest customer happiness practices;
- →Maintain deep understanding of client solutions and meet KPI;
- →Communicate with developers and cross-functional specialists.
Requirements
~1 min read- Excellent English skills (C1 for both spoken and written);
- At least 6 months of experience in a customer support role;
- Strong analytical thinking and research skills;
- Experience in travel industry;
- Positive, proactive and responsible attitude;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Nice to Have
~1 min read- Experience in hospitality or logistics;
- Experienced with Zendesk or highly experienced with another CRM.
What We Offer
~2 min read✓Flexible schedule;
✓Opportunity to cooperate fully remotely;
✓Inclusive international environment;
✓Compensation in USD;
✓Rewards for referring friends;
✓Balance between project workload and personal time, but also – internal health policy;
✓Responsive leadership interested in your development and long-lasting cooperation;
✓Greenhouse conditions for self-development;
✓A culture built on trust, with no time-tracking requirements.
Location & Eligibility
Where is the job
Cape Town, South Africa
Remote within one country
Listing Details
- Posted
- October 13, 2026
- First seen
- October 13, 2026
- Last seen
- October 13, 2026
Posting Health
- Days active
- 0
- Repost count
- 1
- Trust Level
- 70%
- Scored at
- October 13, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
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