(Fluent English) Customer Support Consultant (remote)
Other
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Quick Summary
Key Responsibilities
Deliver outstanding customer support via email in Zendesk; Assist with account issues, password resets, in-game features, troubleshooting, bugs,
Requirements Summary
Excellent English communication skills (C1 for both spoken and written); At least 1 year of customer support experience is required; Tech-savvy,
Technical Tools
Other
Responsibilities
~1 min read- →Deliver outstanding customer support via email in Zendesk;
- →Assist with account issues, password resets, in-game features, troubleshooting, bugs, and payment inquiries;
- →Escalate complex issues to the client’s internal team;
- →Maintain customer records, track ticket categories, and follow internal procedures;
- →Handle sensitive customer data with care and security;
- →Apply the latest and greatest customer happiness practices;
- →Communicate with developers and cross-functional specialists.
Requirements
~1 min read- Excellent English communication skills (C1 for both spoken and written);
- At least 1 year of customer support experience is required;
- Tech-savvy, able to test and troubleshoot basic technical issues;
- Strong analytical thinking and research skills;
- Positive, proactive and self-sufficient attitude;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Nice to Have
~1 min read- Experience with Zendesk.
What We Offer
~2 min read✓Flexible schedule, Monday–Sunday: 9 AM–5 PM or 5 PM–1 AM (GMT-3);
✓Opportunity to cooperate fully remotely;
✓Inclusive international environment;
✓Compensation in USD;
✓Rewards for referring friends;
✓Balance between project workload and personal time, but also – internal health policy;
✓Responsive leadership interested in your development and long-lasting cooperation;
✓Greenhouse conditions for self-development;
✓A culture built on trust, with no time-tracking requirements.
Location & Eligibility
Where is the job
Montevideo, Uruguay
Remote within one country
Listing Details
- Posted
- October 12, 2026
- First seen
- October 12, 2026
- Last seen
- October 12, 2026
Posting Health
- Days active
- 0
- Repost count
- 1
- Trust Level
- 70%
- Scored at
- October 12, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
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