(fluent English & German) Data Entry Specialist, Banking (remotely)

Spain·SevillaRemoteContractentry

OtherData Collector

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Key Responsibilities

Deliver outstanding customer support via emails; Build strong and lasting customer relationships; Resolve customer issues quickly and efficiently,

Requirements Summary

German (B1 or higher) and English (C1 or higher),

Technical Tools

OtherData Collector

~1 min read

→Deliver outstanding customer support via emails;
→Build strong and lasting customer relationships;
→Resolve customer issues quickly and efficiently, ensuring high-quality solutions;
→Keep up with evolving tools and technology;
→Escalate complex issues to the appropriate team for resolution;
→Review and process incoming Seizure-related documents;
→Apply the latest and greatest customer happiness practices;
→Maintain a deep understanding of client solutions and meet KPIs;
→Communicate with developers and cross-functional specialists

~1 min read

German (B1 or higher) and English (C1 or higher), both spoken and written;
6–12 months of experience in customer support;
High level of discretion and data protection awareness;
Strong analytical thinking, research, and problem-solving skills;
Tech-savvy, with strong system-handling skills, including routine navigation of Google Workspace or Microsoft-based environments
Fast and accurate typing skills with confident multi-platform usage
Proven customer service communication skills, including:
Objection handling
Structured and benefit-oriented dialogue
Empathy and clear, professional articulation
Ability to consistently apply these communication skills across all customer interaction channels
Positive, proactive, and responsible attitude
Personal computer (minimum 8 GB RAM) with a stable internet connection (50 Mbps download / 40 Mbps upload)