(German & English C1) Customer Support Consultant (global, remote)

South Africa·PretoriaRemoteContractmid

OtherConsultant

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Quick Summary

Key Responsibilities

Deliver outstanding customer support via emails,

Requirements Summary

Fluency in German and English (C1 or higher), both spoken and written; At least 6-12 months of experience in customer support; Strong analytical thinking and research skills; Positive,

Technical Tools

OtherConsultant

Responsibilities

~1 min read

→Deliver outstanding customer support via emails, chats and calls;
→Follow internal procedures and SOPs;
→Collaborate with internal teams to ensure efficient issue resolution;
→Handle sensitive customer data with care and security;
→Apply the latest and greatest customer happiness practices;
→Maintain deep understanding of client solutions and meet KPI;
→Communicate with developers and cross-functional specialists.

Requirements

~1 min read

Fluency in German and English (C1 or higher), both spoken and written;
At least 6-12 months of experience in customer support;
Strong analytical thinking and research skills;
Positive, proactive and responsible attitude;
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).