Front Desk Lead, Physical Therapy LaGrange

• →Greets patients in a prompt, friendly and helpful manner
• →Schedules appointments by computer, makes future appointments
• →Maintains the daily schedule, dynamically filling opening due to same day cancellations
• →Collects co-payments and other payments from patients
• →Maintains and updates current patient information, including insurance information, being very detailed oriented
• →Oversees waiting area, coordinates patient flow, reports problems
• →Answers incoming phone calls to assist patients with their appointments or transfer them appropriately
• →Other tasks assigned by supervisor 

A successful candidate will have a professional demeanor, including:

• →Assumes accountability and responsibility for his/her own work performance
• →Maintains a consistent work schedule, being on time and without frequent absences
• →Demonstrates flexibility in new situations
• →Handles emergencies in a calm and competent manner
• →Accepts constructive criticism and benefits from the same
• →Demonstrates a willingness to perform additional tasks and gives assistance when necessary
• →Performs other duties as assigned by administration
• →Adheres to operating dress code; neat personal appearance
• →Maintains good rapport with fellow employees and providers
• →Performs his/her duties in a professional and pleasant manner
• →Promotes positive customer relations for the clinic
• →Maintains good rapport with patients, visitors, therapists, and vendors
• →Provides excellent customer service to patients and family members at all times
• →Able to multitask in a fast-paced environment
• →Ability to prioritize tasks and focus on task completion
• →Demonstrate an attention to detail and perform tasks accurately based on given processes and protocols

• Education: High school diploma or equivalent required
• Experience: 1 year administration or customer service experience required, in a medical environment is preferred
• Skills: Excellent verbal, written, and electronic communication skills, very proficient with computers, and an ability to work in a fast-paced environment are required

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws.  This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc.  Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.