Associate Global Study Manager

Administrative Responsibilities

• →Route incoming correspondence to the appropriate team member for action;
• →Audit study documentation and shared files for accuracy and adherence to internal procedures;
• →Prepare recurring internal and customer-facing reports;
• →Assist in the maintenance of internally stored data;
• →Support additional administrative and operational needs as assigned, which may include tracking participant transfers between studies, preparing expense-tracking materials, and coordinating region-specific documentation requirements;

Operational & Customer-Facing Responsibilities

• →Create and maintain study playbooks that internal stakeholders use to stay aligned on study details, requirements, and expectations;
• →Monitor and help resolve customer- and site-submitted requests for exceptions to standard study terms, escalating to the Global Study Manager as needed;
• →Review coordinator-submitted activity on a recurring basis to catch and resolve discrepancies;
• →Audit participant consent documentation on a quarterly basis;
• →Monitor a shared safety-alert channel for events that could affect participant travel, escalating urgent matters promptly to the appropriate study team members;
• →Serve as the customer-facing point of contact for a subset of studies requiring dedicated regional support, including coordinator onboarding and exception management for those studies;
• →Act as a secondary point of contact after Global Study Manager for customer inquiries and day-to-day relationship management;

• Bachelor's degree in Business, Healthcare Administration, Health Policy, or a related field preferred; equivalent experience considered;
• 1–3 years of post-graduate experience, including internships or entry-level project or study coordination work;
• Proficiency with common business and reporting software; ability to quickly learn internal systems and platforms;
• Strong written and oral communication skills, with good judgment about when and how to escalate customer- or participant-facing issues;
• High attention to detail, especially when auditing data or documentation for accuracy;
• Strong organizational skills; able to manage multiple recurring tasks and deadlines across a portfolio of studies;
• Discretion in handling sensitive information;
• Capable of working independently following training, with clearly defined escalation path to senior study management position;
• Comfortable operating across a range of digital tools — including Microsoft 365 and emerging AI-assisted technologies — with the adaptability to pick up new systems quickly;
• Strong interpersonal instincts — able to build trust with customers and participants alike, and to bring a human touch to what is often a sensitive, high-stakes experience.

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