Implementation Specialist

Romania·BucharestRemotemid

Implementation SpecialistCustomer Success

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Quick Summary

Key Responsibilities

Review and interpret global client documentation of payable activities (contracts, budgets, amendments); Identify areas of quality risk and / or need in pursuit of a best-in-class client,

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Implementation SpecialistCustomer Success

Responsibilities

~1 min read

→Review and interpret global client documentation of payable activities (contracts, budgets, amendments);
→Identify areas of quality risk and / or need in pursuit of a best-in-class client, site and patient experience;
→Apply best practices to extract and configure client data into payable activities from source document(s);
→Collaborate and communicate with business partners to verify interpretation of payable activities;
→Adhere to auditing and monitoring checklists and procedures;
→Adhere to both internal KPIs and client-driven SLAs;
→Participate in internal and external calls regarding study implementation and complex configuration issues/needs; consult with clients and Client Delivery colleagues to achieve resolution and adhere to best practice;
→Contribute to internal process documents to ensure study configurations are consistent and following best practices;
→Partner with Product & IT teams to identify areas of enhancement across platforms;
→Support Client Delivery in establishing and maintaining positive client relationships;
→Perform other duties, assignments, and/or special projects as time or circumstances necessitate;

Requirements

~1 min read

Minimum of 1-3 years in the pharmaceutical or CRO industry with contract management-related experience preferred;
Ability to dissect the key elements of clinical trial financial documents and identify payable activities;
Ability to handle high volume in a fast-paced environment;
Excellent writing skills;
A mindset of quality and risk mitigation in pursuit of the best client, site, and patient experience required;
Must have excellent analytical, organizational, communication, and interpersonal skills;
Exceptional time management skills to support shifting priorities and key client deliverables;
Strong attention to detail required;
Experience with Microsoft Word and Excel required;

As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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