Inside Sales Associate

About us @Symphony

Secure. Connected. Intelligent.

Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics.

Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions.

As a Inside Sales Associate, you will be the dedicated owner of our "Long Tail" account portfolio, specifically managing customer accounts with an Annual Recurring Revenue (ARR) of under $50K.

This is a high-impact role perfect for someone early in their account management career. You will be responsible for the day-to-day relationship management, retention, and growth of these accounts, ensuring they get maximum value from Symphony. Additionally, you will have the unique opportunity to collaborate with our Inside Sales and Marketing teams on exciting outbound sales campaigns, blending account management with strategic business development.

Account Management & Retention

• →Serve as the primary point of contact for the day-to-day needs of our $50K ARR portfolio.
• →Build and maintain strong relationships with a high volume of customers through proactive outreach and digital engagement.
• →Monitor account health, usage data, and customer satisfaction to anticipate needs and mitigate churn risks.
• →Manage the end-to-end commercial renewal process to ensure steady, predictable revenue retention.

Account Growth (Upsell & Cross-sell)

• →Identify opportunities within your portfolio to introduce new features, modules, or user licenses that align with the client’s business goals.
• →Position value effectively to turn small accounts into larger, high-value partnerships.

Outbound & Cross-Functional Collaboration

• →Act as an extension of the Inside Sales team, collaborating on targeted outbound sales campaigns.
• →Partner closely with the Marketing team to execute alignment strategies, webinars, and automated touchpoints for the long-tail audience.
• →Feed customer insights back to Product and Support teams to help improve the overall user experience.

Experience & Skills

• 1+ years of experience in a customer-facing role (Account Management, Customer Success, Inside Sales, or Sales Development), ideally within the SaaS or tech sector.
• Strong commercial acumen with a foundational understanding of SaaS metrics like ARR, churn, and retention.
• Excellent communication skills: you are comfortable managing relationships at scale via email, video calls, and phone.
• Time management superstar: Ability to balance the day-to-day management of a large portfolio while shifting gears to support outbound sales campaigns.
• Resilient & Proactive: You don’t wait for clients to come to you; you enjoy reaching out and finding opportunities.
• Collaborative: You thrive working across teams, especially with Sales and Marketing.
• Ambitious: You view this junior role as a stepping stone to senior account management or strategic sales positions.