Customer Success Specialist

• Track every active lead and trial - nobody goes quiet for lack of a follow-up
• Draft outreach, check-ins, and re-engagement emails that actually get replies
• Keep HubSpot clean and current, so the whole team always knows where things stand
• Shepherd trial and subscription agreements through to a signed deal

• Own the day-to-day relationship with our Vulcan customers
• Answer questions fast, and know exactly who to loop in when you can't
• Help new customers get up and running with a smooth, confident onboarding

• Relay what customers are telling you to our product and engineering teams
• Team up with Customer Success and Marketing to keep everything consistent and sharp
• Support our BD lead with the scheduling, notes, and prep that keeps deals on track

• You're relentless about follow-through - nothing slips through the cracks on your watch
• You've done customer success, account management, or sales support before, ideally somewhere SaaS or data-driven
• You write well and confidently — outreach and customer emails come naturally to you
• You're comfortable being the translator between commercial and technical teams
• You're organized, CRM-savvy (HubSpot a plus), and genuinely energized by a fast-moving startup
• Energy sector experience or connections? Even better.

Join a small, sharp team building tools that give traders, investors, and analysts a view of the world nobody else has. We move fast, we build our own tools rather than settle for off-the-shelf, and we're not afraid to hand you real ownership from day one.

Ready to keep the pipeline moving? Apply now.