Operations Subject Matter Expert (SME)

• The Subject Matter Expert (SME) – Operational is the main point of contact for technical operations and is
• responsible for all aspects of data center operations related to critical and non-critical infrastructure, equipment, and
• systems. They will support the training and strengthening of the CFT staff and the cultivation of a critical mindset
• throughout the Facility crew.
• The SME – Operational is the main responsible for driving correct procedural work in correspondence with both the
• Clients and T5 policy. They will coordinate and support third-party vendors in the correct procedural course of action
• as it relates to working on-site and for the client.
• The SME - Operational will drive continual improvements to the operational excellence of the data center by leading
• by example by adhering to company standards and industry best practices. They will play a key role in planning and
• allocating resources to the daily works on site as it adheres to the scheduled PM brought forward by the SME –
• CMMS.

RESPONSIBILITIES

• Act as stand-in Critical Facilities Supervisor when that position is absent or vacant
• Lead appropriate leveled procedures program, fully consistent with both client and T5 policies.

• Fully competent in developing EOPs, MOPs, and SOPs
• Supervise and mentor correct procedure development
• Develop and maintain approval flow to ensure only appropriate and correct procedures are presented to the client

• Coordinate PM Daily coordination with the Critical Facilities Supervisor to ensure correct carry-out of PM & Non-
• PM and Non-PM planning in close collaboration with the SME – CMMS
• Allocate CFT resources appropriately to ensure PM is carried out promptly and with adherence to the schedule brought forward by the SME – CMMS
• Daily coordination with Critical Facilities Supervisor to ensure correct carry-out of PM & Non-PM
• Create and maintain shift rotation to ensure correct CFT staffing on-site 24/7
• Drive a culture of operational excellence in close collaboration with the FOM with all tasks performed.
• Ensure the cultivation of operational excellence through relevant training, structure, and policies
• Establish and maintain correct proceedings and approval flows relating to third-party vendors
• Coordinate with third-party vendors on procedures, RAMS, SOWs, and PTWs for planned and corrective maintenance
• Take part in getting third-party work underway ensuring the work is started and completed safely
• Access CFT staff according to skills and experience and evaluate what training is necessary to develop a robust and versatile CFT crew
• Coordinate with FOM, SMEs, and site Training responsible for launching relevant training courses in a streamlined and effective manner
• When issues arise, identify appropriate parties necessary to mitigate the situation, and then observe to confirm the situation was mitigated properly
• Understanding of proper day-to-day operations and how systems act interdependently, and they are fully proficient in Clients processes, local site/campus procedures, and critical equipment operation/failure mitigation
• Respond to all emergencies appropriately and with adherence to site procedures
• Ability to support 24/7 Data Center operations in times of increased need for personnel

• Bachelor’s Degree (B.A. or B.S.) or equivalent experience, required
• 5-7+ years’ experience in mission-critical environments (data center, healthcare, high-performance manufacturing, oil/gas production, etc.), with a heavy emphasis on mechanical systems and operations
  
  

KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES

• Strong verbal and written communication skills required for working effectively with Facility Ops Manager (FOM), team members, vendors, and customers on a daily basis.
• Exceptional written technical proficiency to support the creation and revision of process documentation (MOPs, SOPs, and EOPs)
• Exceptional knowledge and expectance with operational excellence and critical mindset in relation to Data Center operations.
• Above average problem-solving and analysis skills for evaluating a situation, identifying solutions, and working with leadership and teammates to resolve
• Embraces a team-based mentality by building positive morale and team spirit, supporting teammates efforts to succeed, and recognizing teammates accomplishments
• Ability to drive through to full completion all assigned tasks
• Able to function effectively and maintain focus in high-pressure situations
• Has a “can-do” customer service attitude who is conscientious and takes personal pride in their work
• Has high degree of attention to detail and completes tasks on time
• Exceptional follow-up and time-management skills
• Able to follow instructions, respond to management direction, and volunteer readily when asked
• Able to handle changing needs and priorities accurately and professionally
• Able to read and understand electrical and mechanical manuals, drawings, and sketches

• The physical demands described here are representative of those that must be met by an employee to successfully
• perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
• disabilities to perform the essential functions. These physical tasks may be required on an emergency basis, meaning
• performed by the SME alone, without notice, and on an immediate basis to meet urgent facility operations
• requirements and standards at a site where frequently no other personnel are available.
• Ability to stand, walk, sit, climb, and balance
• Ability to stoop, kneel, crouch and crawl using both arms and legs
• Ability to reach, grasp, push, pull, handle, feel, and type with both hands and arms
• Ability to smell, talk and hear
• Ability to see at close and distance ranges and the ability to see and correctly distinguish color
• Ability to lift equipment in small spaces without mechanical assistance, weighing up to 45 Kilos
• Ability to work inside and outside