Account Management, Senior Manager - Iraq

About Taager

Taager is the first B2B startup focused on social sellers- Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience. We have our Merchants covered from merchandising, warehousing, shipping, cash collection and customer service.

In 2019 we started as a team of 8 people, now we are over 350 employees across Egypt, KSA and the UAE. We serve more than 34K social e-commerce sellers from incredibly diverse backgrounds – from students earning a part-time income to highly ambitious digital marketing experts looking to become solo entrepreneurs. The sellers on our platform benefit from access to 2,500+ highly marketable products. Our people are driven by our mission and motivated by our desire to deliver the most seamless customer experience to the sellers on our platform. With a continuous focus on quality and execution, we are changing the social e-commerce landscape in the MENA region!

Our Mission

Our mission is to empower anyone to start and scale their e-commerce business.

Our Vision

We envision a world where everyone has the opportunity to sell online, make a living and even get rich in an easy and low-risk environment. A world where the magic of technology becomes accessible to the most talented of Merchants.

About the Role

We are looking for a strategic, data-driven, and hands-on Senior Manager, Account Management to lead and scale Taager’s merchant portfolio across multiple markets.

This role is responsible for driving merchant growth, retention, profitability, and operational excellence. You will lead a team of Account Managers responsible for helping merchants grow their businesses, increase order volume, improve profitability, and maximize their success on the Taager platform.

As a key business leader, you will act as the bridge between merchant needs and Taager’s internal teams, ensuring sustainable growth while delivering an exceptional merchant experience.

What You Will Do

1. Merchant Growth & Portfolio Management

• Own the growth strategy for Taager’s merchant portfolio across different segments.
• Drive GMV growth, confirmed orders, delivered orders, and merchant profitability.
• Develop and execute growth plans for high-potential merchants.
• Monitor merchant performance and proactively identify opportunities for growth, retention, and reactivation.
• Build merchant segmentation frameworks to optimize resource allocation and maximize business impact.
• Partner with Acquisition and Activation teams to ensure smooth merchant onboarding and successful handover.

1. Team Leadership & Development

• Recruit, develop, and lead a high-performing Account Management team.
• Define clear KPIs, productivity standards, and performance expectations.
• Conduct regular coaching sessions, performance reviews, and career development planning.
• Foster a culture of ownership, accountability, customer obsession, and continuous improvement.
• Ensure consistent execution of merchant growth strategies and best practices across all markets.

1. Merchant Retention & Operational Excellence

• Monitor merchant health indicators and proactively address churn risks.
• Drive merchant retention and reactivation initiatives.
• Act as the Voice of the Merchant by identifying recurring challenges and growth opportunities.
• Partner with Product, Operations, Marketing, Finance, and Customer Service teams to improve merchant experience and business outcomes.
• Oversee the resolution of complex merchant escalations and operational challenges.

1. Commercial & Strategic Initiatives

• Own merchant incentive frameworks and growth programs.
• Analyze merchant cohorts and business performance to identify scalable growth opportunities.
• Lead strategic initiatives that improve portfolio performance, operational efficiency, and profitability.
• Support business planning, forecasting, and performance reviews through data-driven insights.
• Identify market trends, competitive opportunities, and merchant needs to support future business growth.

Key Success Metrics

• GMV Growth
• Confirmed Orders Growth
• Delivered Orders Growth
• Merchant Retention Rate
• Merchant Reactivation Rate
• Portfolio Profitability (CM3)
• Team Productivity & Performance
• Merchant Satisfaction

What Will Make You Successful

Must Have

• Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
• 7+ years of experience in Account Management, Sales, Business Development, Merchant Success, or a related field.
• 3+ years of leadership experience managing high-performing teams.
• Proven track record of driving revenue, GMV growth, retention, and profitability.
• Experience managing large merchant portfolios within e-commerce, marketplaces, social commerce, dropshipping, or digital businesses.
• Strong analytical skills with proficiency in Excel, Google Sheets, and BI tools.
• Excellent stakeholder management and communication skills.
• Strong commercial mindset with the ability to balance growth and profitability.

Preferred

• Experience managing multi-country teams.
• Experience working in high-growth startup or scale-up environments.
• Knowledge of digital marketing, e-commerce operations, and social commerce ecosystems.
• Experience leading cross-functional strategic projects.