Compliance Auditor

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Compliance Auditor to join our team in Johannesburg.

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

Franchise Management - Independent Contract (IC) Drivers -

• →Conduct in field Driver Shifting Inspection Audits in accordance with the compliance standard operating procedure (SOP) documents;
• →Conduct in field Driver Vehicle Inspection Audits in accordance with the compliance standard operating procedure (SOP) documents;
• →Remove Drivers from shift if they are non-compliant and fail the inspection audits conducted
• →Report the results of the inspection audits to the Hub Owners, Hub Managers and Franchise Management Team, detailing areas of focus for attention and corrective behavior;
• →Report on repeat offenders and institute corrective actions and re-training.

Pick N Pay Takealot Pickup Point (TPP) -

• →Escalate issues experienced during day-to-day operations;
• →Weekly support visits to support improved business operations - act as a consultant to the Pick n Pay Store management to drive business success;
• →Driving the company policies, procedures and brand standards through regular auditing processes;
• →Monitoring and measuring branch performance and productivity against Service Level Agreement’s (SLA’s) through system checks and reports;
• →Presenting solutions to solve problems to help drive the momentum and success of the Pick N Pay Takealot Pickup Point customer service offering.

General -

• →Generate reports on your findings in Excel and PowerPoint (or Google Equivalent);
• →Analyze and report on trends in your areas;
• →Hold review meetings with the appropriate/respective management team;
• →Review applicable SOP’s as they become due for review;
• →Monitor compliance with regards to the applicable SOP’s;
• →Meet Audit KPI’s;
• →Support Franchise Managers and Food Compliance Coordinators who are performing audits of their practice in the normal course of their duties;
• →Ensure processing, compliance and administration duties are completed accurately and timeously;
• →Take responsibility for matters and work assigned tasks;
• →Conduct housekeeping audits and any other audits that may be assigned.
• →Must be willing and able to work the required days/hours for the role

o Tuesday to Saturday

o 11am to 8pm daily

• Exceptional organizational and compliance and administrative skills;
• Have a keen eye and attention to detail;
• Must be able to work under pressure,being able to manage high workloads from time to time;
• Must be able to think outside of the box and be proactive in your approach to your responsibilities;
• Must be a solutions-oriented and attention to detail individual – qualitatively (written SOP’s and email structure) and quantitatively (charts and tables);
• Strong analytical and critical thinking, using data to interpret and make informed decisions thatare  pragmatic and operationally practical
• Ability to present ideas succinctly, both in writing and verbally;
• Versatile and with an appetite to learn from the experience of others and independently through experimentation and research;
• Ability to handle multiple competing priorities in a fast-paced environment, but also maintain a focus on ranked priorities with the highest strategic impact.

• Matric (Grade 12)
• NQF Level 4/ Diploma advantages
• 1-2 Years’ experience in a supervisory role within a Franchise business and/or hospitality industry
• Previous operational auditing experience will be advantageous
• Must be competent in Microsoft Office or Google Equivalent
• Must have a valid driver’s license.