Dispatch Clerk

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

• →Ensure correct dispatching of parcels
• →Analyze and clear all production reports, to resolve discrepancies in order to facilitate a flow or throughput of production from replenishment to the confirmation tables
• →To monitor aging tasks on the system and get them resolved quickly
• →Ensure that all clients meets lead time and fulfilment requirements as set
• →Investigate and resolve customer queries in conjunction with customer services department and other stakeholders
• →Identify parcels that are not packaged correctly and hand them back to outsourced service providers for repacking
• →Physically monitoring of the floor to ensure that SOP is followed on confirmation tables
• →Report challenges that might hamper production throughput timeously
• →Do random quality check on parcel sent to dispatch e.g are items packed correctly, using correct packaging
• →weighing of parcels, and dispatching of parcels as per standard operating procedures and service level agreements
• →Check exception report and provide feedback to all key stakeholders
• →Scan parcels and identify any discrepancies between own information and that of courier company
• →Perform reconciliations of stock take
• →Comply with all health and safety regulations and practices
• →Identify, analyse and report on opportunities for growth, improved efficiencies and achievements
• →Ensure effective customer relations management, making changes where appropriate to continually improve customer service, and addressing any escalated or long-standing problems; and 
• →Maintain accurate records of local deliveries.

• Grade 12
• Any general work experience in which he/she has shown ability to work quickly and accurately; Physically fit and able to work in an extreme environment and pick up heavy loads
• FMCG; Warehousing; Forklift driver’s license advantageous
• Attention to detail
• Results orientation
• Good verbal communication skills
• Good written communication skills

• Basic knowledge of relevant software packages and applications.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.