Analytics Manager

takealot.com, a leading South African online retailer, is looking for a highly driven Analytics Manager to join our team in Cape Town. 

We’re a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us.  We offer a market-related, total Remuneration Package.  We offer a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great!

• Oversee the Marketplace financial planning & budgeting cycles, in collaboration with Merchant Analytics
• Ensuring that the correct forecasting methodologies are applied to all metrics
• Ensure that strategic & operational plans are correctly reflected into the financial plan

• Manage a small team of analysts who will support with these responsibilities
• Prioritise deliverables for the team and communicate effectively with various stakeholders across the business
• Provide meaningful technical guidance on solution architecture, tooling choices, modelling approaches, and best practices — including the application of agentic AI solutions where appropriate

• Develop a root-cause understanding of performance by looking at seller acquisition, cohort analysis, liquidity and other platform related metrics;
• Develop a category level understanding of performance and ensure that the corrective actions being executed on by the Commercial teams
• Performance adhoc analysis as required to support the Commercial & Operations teams
• Work with BI developers to define and govern Looker reporting requirements, and oversee the internal development of Looker dashboards for commercial Marketplace teams

• Optimise the Marketplace charging model to maintain healthy profitability and variable cost recovery, while stimulating growth in strategic categories.
• Manage the holistic commercial programmes which drive seller engagement, growth and quality through scoring/measurement, education and incentives.

• Perform manual charging where necessary and ensure that all incentive rebates, fee reversals, excemptions or escalations are correctly applied.

• Maintain the current automated workflow set within Knime (execution scheduling, load balancing, server monitoring & workflow upgrade or deprecation as needed)
• Own the implementation of new workflows using group SDLC best practice
• ETL workflow automation for operational SOP implementation across seller SLA enforcement, stock-loss payments, purchase order management, return dispute processing, seller appeals, and other operations processes
• Analytical and technical support for the Seller Support (Customer Service) team
• Replenishment limiting logic and tooling for 3+ million products across 3 national warehouses
• Dead stock identification and clearance processes
• Warehouse capacity forecasting and dynamic management
• Key line identification, availability monitoring and management
• Salesforce integration for commercial and operational use cases

-Documentation & Governance

• Enforce a culture of clear, thorough, and up-to-date documentation across all team projects, tools, workflows, and processes
• Ensure documentation standards support knowledge retention, onboarding of new team members, and business continuity
• Maintain oversight of data quality, analytical accuracy, and the integrity of all team outputs

• Bachelor’s Degree in Engineering or a quantitative field such as Statistics, Mathematics, Operational Research, Computer Science and Economics
• 5+ years’ experience in analytics, management consulting
• Experience in retail, ecommerce, platform/marketplace is beneficial
• Advanced SQL and advanced Excel skills are non-negotiable
• Experience with these tools is preferred, but not required: Knime, Bigquery, R, Python, Google Sheets and Qlikview / QlikSense.

• Proven ability of working with complex commercial concepts such as platform charging model optimisation, retail pricing strategies, stock management and ecommerce metrics such as visits, pageviews and conversion rates.
• Highly capable of working with large and complex data sets using appropriate tools.
• Strong prioritisation and stakeholder management skills to be able to effectively manage a small team in a high pressure environment with multiple complex deliverables
• Systems thinker with the ability to understand and break down complex problems and relationships
• Good communications skills with the ability to present complex information in a clear and concise manner to a variety of audiences.
• Fast learner and ability to thrive in a dynamic and fast-paced environment
• Creative and practical problem-solving skills. Solution-oriented

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it’s all in the execution after all.
• We love what we do and what we are creating.

We seek to bring into this role an Extra Ordinary Mind who:

• is forthright but respectful
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strives to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is able to think about problems from a business perspective using technical and product input
• is curious and challenges the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an owner of the business.
• is SMART, has INTEGRITY and is HARDWORKING

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.