Care Navigator - Admin

At Tall Tree, you’ll join an award-winning clinic focused on exceptional integrated healthcare. We’re a diverse team that is endlessly nerdy— we love learning, teaching, and keeping up to date with the latest research. We’re the most multidisciplinary and comprehensive team in private healthcare in BC; we put each client at the center of this with our goal to match everyone with the right clinician or team of clinicians. We take pride in our passionate clinicians, inspiring and uplifting facilities, high-quality health services, and exceptional customer service. We’re committed to delivering healthcare in the best possible way— and we have a singular culture of respect, warmth, curiosity and enthusiasm that makes being a part of the Tall Tree team something to be truly proud of.   

As an employer, we aim to be the top choice in healthcare in BC. We want to be the only place you'd want to work. Our workplaces are amazing, both physically and socially, and we offer all the usual perks. But we also invest hundreds of thousands of dollars in education for our team every year. We believe that when our team members are happy and engaged, they're better equipped to deliver exceptional patient care. 
 

• Care navigation: matching patients with the services and clinicians they need, and ensure they get complete care (with a treatment plan and other referrals they need). 
• Funding, Billing, and Accounts Receivables: booking, scheduling, billing, invoicing, and all the day-to-day administrative tasks it takes to keep the clinics running smoothly. You’ll help support clinicians with treatment plan deadlines and funding submissions while maintaining clear communication with patients about funding statuses. 
• Delivering Exceptional Service: you’ll welcome patients warmly and professionally, answer questions about services and staff, and go above and beyond to meet their needs.  
• Proactive Problem Solving: You’ll address patient inquiries and concerns promptly, resolve complaints with timely and thoughtful decisions, and collaborate with the Patient Experience Manager as needed, demonstrating creativity and independence in problem-solving. 
• Scheduling and Appointment Management: You’ll manage patient appointments using Jane EMR, optimize clinical schedules, coordinate waitlists and cancellations, and ensure patients are booked for their full treatment plans. You’ll take ownership of proactively communicating with patients regarding funding eligibility and making necessary scheduling adjustments. 

• Relevant education: undegraduate training in a healthcare domain is an asset!  

• Proficiency with computers and software including Google Workspace, Microsoft Office, and slack.
• Someone who thrives in a fast-paced environment. We’re looking for someone able and willing to go above and beyond to perform essential functions and manage multiple competing demands with grace and ease.  

• Interest and passion for working within a team, collaborating and engaging with a diverse range of professionals, and contributing to an exceptional work environment are a must.  

• Two years of recent related experience in a healthcare setting, or an equivalent combination of education, training, and experience. Experience working in an integrated healthcare setting is an asset. 

• Awareness and understanding of the different options available to patients seeking care from allied health professionals. 

• Customer service or sales experience (eg. sales and marketing, account management, or non-formal sales roles such as in the retail and services industries) 

•  A commitment to growth: You have a deep passion for learning and continuous growth and development. You bring an openness to exploring new ideas and approaches to service delivery. 

• Great interpersonal and communication skills: You have a proven ability to collaborate effectively within a diverse team. You communicate clearly and effectively, whether you’re speaking, listening, or writing. You use precise language, compelling reassurance, healing narratives, and consistent messages. 

• Humility and curiosity: You have an eagerness to learn and collaborate. 
  
  Wage range: $22-$24/hour