Customer Success Manager

Spainmid

Customer Success ManagerCustomer

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Quick Summary

Overview

Tamarind Intelligence is seeking a driven and resourceful Junior Client Success Manager who will act as the primary point of contact between a company and its clients.

Key Responsibilities

Support client onboarding and training sessions Manage day-to-day client queries and provide timely, high-quality support Monitor user engagement and proactively follow up with clients Manage user access, permissions, and platform setup Maintain…

Technical Tools

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Tamarind Intelligence is seeking a driven and resourceful Junior Client Success Manager who will act as the primary point of contact between a company and its clients. This role is pivotal in fostering strong, long-lasting relationships, ensuring client satisfaction, and driving business growth through effective account management and up-selling opportunities. This is a hybrid role, based in Barcelona.

Working closely with the Customer Success lead, this role focuses on onboarding, day-to-day client support, and driving user engagement across accounts. It’s an excellent opportunity for someone looking to further develop their career in Client Success within a fast-paced, international SaaS environment.

Responsibilities

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Support client onboarding and training sessions
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Manage day-to-day client queries and provide timely, high-quality support
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Monitor user engagement and proactively follow up with clients
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Manage user access, permissions, and platform setup
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Maintain accurate CRM records and client data
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Assist in preparing usage reports and renewal materials
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Coordinate client surveys and collect feedback
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Support the Product Feedback Programme logistics
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Collaborate with internal teams (analysts, tech, sales) to support client needs

Working for Tamarind Intelligence offers an exciting opportunity with:

Interesting and challenging tasks in a friendly environment.
Significant learning experiences: a hands-on introduction to research skills, working directly with senior analysts.
Opportunities to work on strategic issues and influence business decisions in one of the world's new disruptive industries.

We offer a start-up working environment, tracking regulatory and market data in highly disruptive new sectors such as nicotine and tobacco alternatives, and cannabis, among others. Further benefits include:

Central office in Barcelona.
Flexible working hours/short Fridays.
Hybrid work.
Annual salary review.
Flexible tax-beneficial remuneration for transport, health insurance, restaurant and child-care.