Collections Coordinator

Since 1976, Tarion has served new home buyers and owners by ensuring that one of their life’s biggest investments is protected. By law, almost all new homes built in Ontario are provided with a warranty by the builder. Tarion’s role is to ensure that buyers of these homes receive the coverage they are entitled to under their builder’s warranty. More than 375,000 homes are currently enrolled in the warranty and protection program. Every year about 55,000 new homes are enrolled.

As an independent and not-for-profit consumer protection organization, Tarion provides Ontario’s new home buyers and owners with peace of mind that their purchase is safeguarded through the province’s new home warranty and protection program.

Tarion offers guidance to help homeowners receive the warranty coverage they’re entitled to and when necessary, steps in to help resolve warranty claims with financial compensation. Tarion also provides free tools, guides and resources to help homeowners understand their builder’s warranty and navigate warranty claims with confidence.

The Tarion Finance team is responsible for financial reporting and control, tax and compliance, strategic planning and financial Planning & analysis, Treasury and working capital management, and capital budgeting.

The Collections Coordinator reports to the Manager, Finance. The individual in this position is responsible for supporting all the administrative activities of the collections group, including processing of recoveries. In addition, this person is also responsible for processing homeowner conciliation fees refunds and preform reconciliations related to transactions.

• →Ensure all collection activities are logged in Workday Financial system and statuses of accounts are properly coded.
• →Applies recoveries, credit card payments, security drawdowns and write offs to appropriate account in Workday Financial system.
• →Provide administrative support to the Collections team, including preparing collection notices, reports, requests to trace, requests to sue and proof of claims on receipt of bankruptcy notices.
• →Perform accounting duties such as monthly accounts receivable reconciliations and monthly journal entries.
• →Assist the Contact Centre with homeowner fee refunds as required.
• →Assist in investigating collection system-related issues and submitting and maintaining IT helpdesk tickets.
• →Process daily cheque deposits, manage post-dated cheques, and investigate discrepancies.

The Ideal candidate for this position will have:

• →Community College Diploma/Certificate or equivalent in Administration or Finance
• →Strong computer skills, with a working knowledge of Microsoft Excel
• →Experience with accounts receivable, month-end reconciliation and collections
• →2-3 years’ experience in an administrative function (preferably within Finance department)
• →Strong attention to detail and is organized
• →Good written and verbal communication skills
• →Quick learner and ability to balance multiple priorities
• →Demonstrated ability to balance multiple priorities in a dynamic team environment
• →Demonstrated interest in and commitment to continuous learning